Riscuity cashed a check we had written to advance america. The check was for the amount of 1,230. The amount we owed on the loan was only 246 dollars. I contacted Riscuity about this and they assured me that my 984 dollars would be refunded ,that all I needed to do was fax them the proper paper work. I faxed the paper work on April
6. I then called weekly to check the status of my refund. They then told me that my check had been mailed on the 21st of april.I waited about ten days or so and did not recieve my check. I called them back ,they told me they were having trouble with the post office.They then told me to call back the week after that. This time they told me the check had been mailed on the 28th. So Iwaited another week, and still no check. So once again I call back. This time they suggest I talk to the person in charge of accounting Mrs. Asbury she proceeded to tell me that my check had not even been written. This was on a Friday she told me she was sorry for the inconvenience and that sh would personaly walk it through and that I could call her back Tuesday and she would give me more information. When I called her back she was either always unavailable or had gone to lunchonce they even told me she had locked herself out of her car and would not be back in for about an hour .This lady will not return my phone calls now.The last time my husband called someone was very rude to him and told him they were not issuing any more refund checks at this time. Someone is very unorganized, and unproffesional or this lady would have at least had the courtesy to let me know what was going on with my money. I want my 984 $ back does any one have any suggestions!

[Not so Lucky]

File a complaint with the Attorney General in your state and also file a complaint with the BBB. DO NOT let them get away with this!

you need to speak to Wendy Hendrix not Aretha Asberry she is an idiot and not in charge of accounting

I can only say that there is NO MONEY to refund, we are told to tell people the check in going our or in the mail, but in truth we did NOT KNOW until a week later the checks did not get mailed, there is no money to pay these people back. Per Wendy, I understand if they are in NC there is a legal issue ongoing that could cause us to get our doors closed. it is hard to explain but when you need a job you keep your mouth shut but this deal of telling lies is going to far, I know if I lie I can be held responsible it a suit is filed and trust me I will not take calls or return calls rather than lie. I know what paying bills means and you are lucky, some of these people calling don't got rent money and are getting put in the street. Chen don't care, Wendy is who said no refund there is no funds let then complain. these people is cold

In most states, Riscuity doesn't have a license to do collection. Once a Riscuity collector call you, demand a state license from them! For one, I think they are not licensed to do collection in Kentucky, Missouri, Mississippi, Florida and even New York!

Dear Current Employee,

If you're saying that Riscuity is not breaking the law, would you be able to provide proof that your company has license to do business in all the states where it is doing collection??

I never said they are breaking the law, I said I work here and I will not break it. I know what i am told and it seems money was taken from people not owing all of it and we got told it was mailed back to them and now find it was not. is that breaking the law i don't know but i will not lie to people and say it was mailed now that i know it not mailed. we are told we are lic in all states, did i check at the state level no, i only go by what i am told, anyone out there can pull up the state they live in and ck the lic in that state. its public. I am not the person in trouble should be not be lic, i can only do what told to do, call an collect the past due bills. if its not past due then you gota prove it is not, if you don't prove its not then you agree the bill is owed. we don't make up the checks, they come here and we collect them. if you don't owe it how do we have the checks????????

I have been receiving calls from this company for two months. I have sent them letters requesting debt verification, and they keep saying "it is in the mail" I have also been told I will NOT receive a verification letter until I send a payment. When i told them that was not an option (My attorney told me to get everything in writting) I was told to enjoy my jail time...

[Not so Lucky]

They have to by law validate the debt. Did you send the letters certified mail with return receipt? They are violation of the fdcpa laws. They can't legally threaten jail time.

I was wondering if anyone had an email address for them. I also have experienced some underhanded tactics from this company on more than several occasions, and they have also threatened me. I was wondering if anyone had any information on payment of a debt and if you have to pay what they say or can you make a payment that will not kill you monthly legally.

[Gretchin]

Call Riscuity at (800) 294-3803. Their fax number is (562) 475-0032

Can anyone tell me where online to go to find out if Riscuity is licensed in my state.

[Justme]

Check with your AG's office or any other law enforcement agency in your state. All companies with valid license are listed with them.

I guess you all have not figured out that the people with the great report about Riscuity are Riscuity employees. Pay attetion to the responses that you get. Contact all of your local and federal agencies in dealig with these people. THOUSANDS of working people are being taken advantage of everyday. Everything thats we all complain about is constantly happening.(rude, threats, and stealing)If they were as busy as they claim ,the people that they owe refund money to would have their money. I find it very hard to believe that with all of the technology that this world has that Ms.Ashberry would still have to walk to anybodys finance area to turn in any paper work. OUR refunds did not disappear. As for the so call to nice agents that they have answering the phone (whenever they do)they are not really answering any of the questions that are dealing with the refund. (think-have you heard this before) I see where MS.ASHBERRY/MS.BLACK have been working on your account. HOLD ON,I transfer you to her voicemail because she is not at her desk right now. Everyday? Any time of the day?

Hi All... I just had a very unsettling afternoon dealing with this "company". They have left messages at my work number during "odd" hours, usually when the business office is closed. They always call from a "private" number and won't leave a name when they call, just say "I MUST hear from you by such and such time". I was just wondering who these people were so I called two of them back. (I've gotten seven calls since Monday, today is Wednesday) Neither would tell me the name of the company they worked for or why they were calling unless I gave them my middle initial and social security number, which, of course, I refused to do. I was called a "dumb B&^&%" by one man who hung up on me so I called back and asked for a supervisor. After several connections, all of whom were evasive as to the nature of their business, I was connected to a Mr. Chapman. He would not tell me who they were collecting for (I still have no idea why they are calling me)or why they just started calling my office, so I can't confirm I owe them ANYTHING. He called me a "deadbeat" and added a slanderous noun for a woman who sells herself for money and hung up on me. Whoever they are, they are extremely unprofessional. If I owe a debt I will of course pay it, but I need to know why they never even sent me a BILL! I am reporting the above incidents to my local BBB office this afternoon.

[Not so Lucky]

You also need to file a complaint with your Attorney General. This is nothing new with Riscuity. No one deserves to be talked to, or treated in an unprofessional manner.