MoneyLine
If Taylor James & Associates contacts a customer who used your services, and is now trying to collect on that debt, then they should be able to provide the proof or validation of the debt.
I'm not defending anyone who has used a payday loan and defaulted on it, because I know everyones story is different. I'm giving them the benefit of the doubt, only because I was put in a position when I first used a payday loan, and it defaulted. The default WAS NOT my fault. Because of this, I am mostly on their side.
It appears that Taylor James & Associates are doing illegal business. They are threatening arrest, pretending to be officers of the law, and even pretended to be YOU! This of course, was proven to be wrong, only after tracing their IP address. The company has done nothing but lie and threatening arrest. Because of this, complaints have been made.
If the accounts have been turned over by your company, you are no longer allowed to deal with the customer; they must go through Tayor James. It becomes difficult to do business with them, when they are unwilling to provide receipt of payment, or proof of debt. Everyone is trying to go through the proper channels, and hopefully everything will end up all right.
After reading through the forums, you'll notice that certain Jacksonville collection companies are now ending up in court. Many people have made payments of outrageous amounts for fear of getting arrested. Only to realize later, that their account was then sold again, and the money never being posted. These companies are pocketing the money, and running. This is mainly why people are afraid of Taylor James...same scare tactics, same location, same crazy phone calls.
Perhaps you should think about who you have hired to do your collection efforts.
Regards-
Mike