Read above for the definition of a charge off.
Mycousinvinnie: You received only the barest validation. Send them another letter, informing them that they have not validated the account properly. In this letter ask how they came to the amount due when the statement plainly shows a different amount and if this amount is the product of fees and/or interest, then you need to see a signed contract and/or agreement allowing said fees/interest. Also demand to see the contract because she never had an account with BoA so there is no way they can be the original creditor. Also ask for proof of who is currently the owner of the debt and if they (lawfirm) has a legal right to collect upon said debt.
You should also check your credit reports and see who is reporting. If the card was charged off, there will likely be 2 accounts showing, the original and whoever currently owns the debt. Whoever owns the debt now has a responsibility to accurately list the account, and the account being installment/factoring/open/past due is NOT reported accurately! Only the original creditor can report this way and evenn they should have the account listed as a zero balance due to the account being sold.
Plus, if you dispute the item on the credit reports and the company verifies, they have violated because it has been established that ANY reporting is considered continued collection activity.