This is outrageous!!
I called to Direct Loan in order to ask about my Deferment Form. The answer machine as always asked me some personal info for authentication purposes which is normal. Later, when I tried to talked with the operator, a lady asked me about my SS#, date of birth, zip code, name, and hang out.
Right away, I got scared, because this is the typical example of a successful identity theft. I’ve heard many identity theft cases just like the one I just mentioned.
The weird thing is that the call at the beginning is legitimate. I know because when I requested some info about my loan, the system successfully provided that info. However, when I request to talk with the operator, I realized that these people are able to show up, ask private info, and hang out.
This is very awful situation for all Direct Loan customers, because this way, these people can have access of as many customers private information as they want.
The worst thing is that these kind of crimes again customers are never solved. In other words, the law never catches these criminals who are playing around.
