Collector12, on this forum we advocate paying what is owed. If a person generates a debt they should pay it, however that does not mean that the person should be victimized by a agency that steps out of the boundaries of federal law in their collection practices.
I realize that there are agencies out there that abide by federal and state statutes, conducting a fair and honest business in receivables management however there are also companies out there that bend or even trample over those laws and the rights of the consumer. My ex had a collection agency rep call her 71 times in one day, utilizing a rather wide array of vulgarities. I have been with friends when a collection agency called them for a deb that was not even their, threatening to send them to jail, telling them they are worthless deadbeats (remember, the debt was not theirs, the rep was looking for someone that does not live there nor have they ever to the best of our knowledge) even telling her that her children would be taken away until she could pay the debt.
Unfortunately in todays industry people encounter more of the latter than the former which is making a very bad name for your profession.