I, too, took out one loan, and subsequently paid it off. Now, I've discovered (after trying to close my bank account) that I can't because this company has kept deducting charges from account, which has resulted in charges of over $1,000. I'm still in a knock-down with my bank over trying to get the charges blocked or my account closed. Thanks for the info on conatacting these people. Good luck to all on trying to get this company out of your lives!