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 Posted: Fri Jan 11, 2008 1:53 pm Subject: The pay no mind list! Ignoring People! |
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Did you ever go to a restaurant and servers walk by and deliberately do not look in your direction. It is annoying. How does it make you feel?
I see people come to this forum needing help but their area of need is not necessarily as simple as others to resolve, or maybe we just do not know the answer. Please do not let these people drop off the bottom without a response. I had one my posts drop off recently because none of my friends knew what to say. I know the reason because I work here. Others don't. They just leave with a bad impression or post again the same question. Just as the server in the restaurant should make eye contact and say "someone will be with you," we should do the same. It is called customer service. At least say that someone with more expertise will be along to help you soon and bump the thread back up.
I am not saying that everyone does or doesn't do this. It is a general observation. I do however believe that certain people are motivated by points more than they should be and find that a a cut and paste reply may be the easier road. I have observed if a person comes here with a PDL mess they are literally gang tackled by help but if the subject is limited to advice that requires specific expertise in a narrow area they often fall off the bottom after one or two replies if any. Please just take the time, like the server in a fine restaurant and say "someone will be with you shortly, sorry to keep you waiting." Blinders are for horses and servers in bad restaurants! We are a fine website and should maintain a high level of professionalism like the fine restaurant. I know that some of you are going to get annoyed by this post but I felt it was necessary. So have at me if you wish but this is what I see and how I feel!
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frogpatch
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| Posted: Fri Jan 11, 2008 2:16 pm Subject: |
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Good post Frog...
We have many situations posted here from fairly simple to highly complex and may not be within someones realm of expertise. Also, I know there are waves in which many of are signed on and then some times in the day very few people signed on. In any case, an acknowledgement before it gets too far down the stack is a nice idea and shows a kind offer of support. 
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volleyballmom
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| Posted: Fri Jan 11, 2008 3:10 pm Subject: |
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I generally don't post if someone else has said the same thing I might have said.
I also post in some threads where I truely feel that the individual really does want help. Now thats not to say that those I don't reply to don't also want and need help, I'm just saying that some threads feel more right than others for me.
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FYI
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| Posted: Fri Jan 11, 2008 7:07 pm Subject: |
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Thanks Frog...I have thought the same thing on a couple of occassona...and I admit that sometimes if I don't feel qualified to answer, I won't...but I have also bumped a questions up if I felt the person needed help immediately.
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Morningstarr430
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cajunbulldog
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| Posted: Sat Jan 12, 2008 7:26 am Subject: |
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You guys are all great!  Frog, this is a wonderful post! A lot of the time this site seems to be geared towards payday loans, and that's great, because people who are mixed up with those crooks need our help! I don't know very much about payday loan laws, so I hesitate to help out when things get really serious. My expertise is in payroll issues and garnishments, so I am glad I can assist there.
Another small issue we might have...I have seen answers given just for the sake of giving answers. I think it's important to know exactly what we're talking about before giving someone in trouble advice. I have never seen that from anyone in this thread..Or anyone who I think will post in this thread..And I don't think I've ever seen that in a payday loan thread. I think it's just something we all need to think about.
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finsfan13
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| Posted: Sat Jan 12, 2008 11:47 am Subject: |
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Your right Frog, it will also help facilitate communications as they will know until somebody posts on their topic with information that they are not being ignored.
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JCEMT
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| Posted: Sat Jan 12, 2008 12:12 pm Subject: |
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I have no problem trying to assist anyone or telling them someone will be along shortly, however my question is this: what do we do about these old posts that are coming to light? Are we suppose to answer them or not? There have been many times I have seen replies stating that they were old posts and the questions have already been answered. How do we handle that?
ladybug
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ladybug
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| Posted: Sat Jan 12, 2008 12:23 pm Subject: |
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Good point Lady. I think if there is a legitimate question, regardless of the age of the thread, we should answer it. I know it could be irritating to see someone ask what we think is the same thing over and over again. but maybe they really aren't, or maybe they just missed the info they needed or need some clarification.
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"It's a treat, being a long-distance runner...."
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finsfan13
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| Posted: Sat Jan 12, 2008 9:03 pm Subject: |
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And some time a new person is reading an old thread and then asks a question at the end of it...I have seen that a couple of times too.
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Morningstarr430
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cajunbulldog
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| Posted: Sun Jan 13, 2008 11:05 am Subject: |
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I agree that I do look at the newest responses but then again are concerned if I answer them that someone will come along and state "this was already answered please do not respond to old posts".
ladybug
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ladybug
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cajunbulldog
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| Posted: Sun Jan 13, 2008 11:32 am Subject: |
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No problem cajun...don't want to "beat a dead horse" so to speak (lol).
ladybug
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ladybug
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| Posted: Sun Jan 13, 2008 4:18 pm Subject: |
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Fins, I agree that answering just to answer or post some nonsense is a problem especially if the answer isn't adding value. I generally only see it from a handful of people and I am glad that it is somewhat limited but it is aggrivating.
I also think answering or responding to any threads created that were obviously made to troll the forum is a problem. Why give them the credit or any piece of your time in even responding. Even someone new to this forum learns very quickly what this site is all about.
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FYI
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| Posted: Mon Jan 14, 2008 4:14 am Subject: |
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beating dead horse? I so agree lady bug!!!LOL!
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socksfullofrocks
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