I am so glad I came across this site. I have been doing some research on this company after they came to our work place to offer free eye tests. The terrible experience I had is, it turns out, typical of all of the illegal practices this company, in its many forms, is responsible for providing. Last year, they came to our office park and we were given this fantastic talk by one of their reps about how simple and convenient it was to use them. I've never needed glasses but because the test was free and our HR people pushed signing up, I went ahead and got tested. The test itself was the only decent part, though the trailer they test is, a "Tardis" they stupdily call it, was freezing cold and wobbled every time someone moved. They told me I needed glasses and "bendable" frames. I told them I really didn't want any, but they must work on commission so they kept pressing on. Eventually, they badgered me into taking some sunglasses, which I was on the fence about, but they wouldn't let me leave until I'd signed a direct debit and sales agreement.A few days later, I saw the same pair cheaper at Vision Express and so I emailed my "Personal Manager" telling him I didn't want to proceed with my order. I didn't hear anyhting for a few weeks, so I didn' think much more of it. But then I started getting these ridiculous emails from "my glassess" telling me I needed to go collect them. I would also get constant emails stating I had a balance and needed to pay them. I would repeatedly respond to the emails but this only seemed to cause more emails to be sent out. And when I called them, they never answered the phone.After many many months of this, they finally stopped, but only because so many other people complained to our HR Director, that she contacted them and sorted the whole mess out. Needless to say, we're not having these amatures around again! I'd stay well away as they clearly don't know what they are doing and employ high pressure sales tactics to force people to buy things that they don't need. It sounds like they learned their illegal craft as Heathmill, taking money out of people's bank accounts and they are now moving on to UK consumers. Watch out people, once a crook, always a crook.