Good morning everybody,
As I read the posts, I read a lot of horror stories about collectors who are committing numerous fdcpa don'ts. Why, I will never even try to understand. What made me a successful and well liked collector is certainly missing in all these cases. Allow me to share with all of you, the whole collections process through my eyes, how I realy think it should be.
I have always approached borrowers with an open mind. I don't know them, or what is happening with them, therefore the tone I take with them is neutral, calm, and unassuming. I have learned that being in debt does not make one stupid, I have in fact spoken with some very fascinating individuals with impressive lives and really cool jobs.
When talking to people at work, which is legal twice a month unless otherwise specified, never cop an attitude with them. They are at work, where there is already enough pressure surrounding them.
Suggesting a payment paln to a borrower can be a lot like sales, it does take a little finesse. I've found it beneficial to offer an array of suggestions, and then step off. It felt really satisfying on my end to sort of renew the borrowers' confidence by allowing some aspects of the resolution to be their idea. I also found it unnecessary to speak of consequences unless the borrower was resistant.
The bottom line is, I myself get upset when others approach me in a condescending manner and talk to me like I'm stupid, therefore I will not do that to others. The best qualitites of successful collectors are an open mind, empathy, a postitive attitude, and a realistic mind.
This is the way it should be.
God bless,
Ari