After running up a balance of over $5000 when opening a new business, I prevailed upon a family member to help me out with paying it off. He gave me the info on his money market account, which he uses to pay all his bills. I entered the info online for $2200 and it said the transaction shad gone through. A day or so later I checked my account online and guess what! It said it hadn't gone through after all. I called customer support, and they verified the account info--I told them it was a money market account and they said OK--and submitted it again for me. A few days later I check back online, and again it had been rejected. So once more I call customer service, and once more they take the info and say they will submit it and it should be OK. Once more I find it rejected. So
again I call, and this time they tell me that they do not accept money market accounts and a physical check will have to be sent. So my relative sends a check for $2200. It clears and all is well. Except that now there is a hold on my account. I call to see what the problem is. After all, I had a sky-high credit score before this and had never been late for a single payment. True, by the time the check cleared the payment was late, but I had been making a good-faith attempt for some time now to pay it. They keep handing me over to various departments, each of which says it is not equipped to deal with the problem. Finally I get someone who agrees to talk to me. I explain that I do not want to use the card--I hate it. I just want to pay it off. But I am totally pissed at the insult. The rep tells me that from now on I will have to pay with a money order because they cannot take any more checks from me. Or I can continue to pay online. Incredulous, I ask her, "Let's see...I sent a check for $2200 which was good. So now you can't accept any more checks from me.Right?" "No," she says, it's because your online transactions were no good."
"Because your reps apparently didn't know that you didn't accept online payment from money market accounts, which wasted a couple of weeks, which made the payment late. So now, because the online payments were screwed up, I have to make all my payments online. Do I have it straight?"
"Yes."
"You realize you are making no sense. So why don't you change it."
"I can't do that."
"OK, I'm going online with my story. Have a nice day."
What gets me is the total illogic here. Believe me, I'm paying them off as quick as I can and closing the account.