There is usually a form you will complete. In it you will describe the issue. You will need to find your state's pdl laws and describe your issue with the company and how they are violating the state's pdl law (not licensed, permitting roll overs when maybe the law prohibits them), let them know how much the original loan was for and how much you have paid to date and if you have already paid the principal and legal interest rate in roll over fees, state in your complaint you want the loan to be marked paid in full. Also describe any correspondance you have had with the company, if they were making threats, if you have e-mails from them with threats, send copies of those with the complaint.