joshua, AIP does NOT have an email address. They have a physical address of American International Processing, LLC 2207 Concord Pike #419 Wilmington, DE 19803. Telephone: 800-274-4159 Fax: 800-441-6383 They d/b/a Cash Relief Limited. I got a refund from them. They never responded to any of my correspondence even though I sent a letter and fax almost every single day. One day, my bank account had a credit on it from them. What?? I just took it and ran! Then a couple days later, I got a response from the BBB from AIP. The letter AIP sent to BBB was that they had refunded me, the account was not closed, and is marked paid in full. AIP never contacted me at all. I think the BBB scared the crap out of them!!! You are in the same situation as I was. It was a verbal agreement. No signed documents. If you haven't already filed with the BBB and AG and IC3, do it NOW. Even though it's been a while, you still overpaid and they owe you a refund. Honestly, me personally, I wouldn't try to contact AIP again, as they do NOT respond. File with the BBB. They got results. And I wasn't even "in the loop"!!And they refunded every penny over the amount of the loan. They did not charge any fees or anything. Every dollar over the loan amount was refunded. So do it! File with the BBB and everyone else. I was astounded. I think you will be, too. Since they so easily refunded me, without even contacting me, I think you'll get your refund. The BBB came through on this one for me! GO GET THEM JOSHUA!