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Posted: Fri Jul 13, 2007 1:19 pm Subject: More Chase CRAP!!!!!!

You guys are NOT going to believe this. Ok. So, I waited for the CashNet USA to bounce (which we did on purpose - got paper checks). I call up the Fraud Department (which I was told to do). I got this NASTY chic that said that we signed a contract and that we need to honor that contract. (I'm starting to get irate now - why is that any of her concern.) So I politely explain the whole Reg E to her. She so rudely states, we deal with reg E daily, you don'T have to explain it. Okay, at this point I realize it is useless and ask to speak to her manager. She gets her "manager" on the phone. Go into the WHOLE explanation again. He says the same stupid stuff. Then - get this - he TRANSFERS ME TO CASH NET USA and hangs up. I WAS LIVID!! I call back and I go off. This poor guy (totally different guy by the way). Anyway, after the whole explanation for the THIRD TIME - he says why don'T you just go to your bank and have them put a restriction on our account? Are you freaking kidding me? I tell him that I was told previously that Chase doesn'T have such a thing! He claims that they do and that he can'T do it because we have to sign for it, and the branch manager needs to do it! So, back to the branch tonight after work! This is ridiculous - but you know what, I am not giving up. I don'T care if it is only $75 in fees... they have made so much $$ off me in these last 5 years (before I found this website) that I refuse to let them have any more of my money!

jenn5276 · Posted: Fri Jul 13, 2007 1:30 pm Subject:

Volley-that's a horror. Chase should be ashamed of themselves!

Posted: Fri Jul 13, 2007 2:17 pm Subject:

Tell me about it. I have actually contacted "the office of the comptroller of the currency Bureau". It is the place you go to for complaints against national banks - fun, fun! At this point, I am soo determined to be heard - I will go to anyone who will listen to me. This is ridiculous!

Posted: Fri Jul 13, 2007 2:23 pm Subject:

Absolutly - Complain! They can do something to help, and it sucks that you have to find the right person on the right day to get anything done! I had a bank situation very similar to yours . . . . . It gets really frustrating.

Good luck - Be tough and don't take no for an answer this time!

Posted: Fri Jul 13, 2007 3:23 pm Subject:

How do you find the address for the comptroller...or division of banks so I can complain about my old bank...do I look at my state info or is it national???

Posted: Fri Jul 13, 2007 5:56 pm Subject:

Morningstar - it depends on your bank. Since my bank is Chase (BTW STAY AWAY FROM!!!) which is a nataional bank - so I had to go to the comptroller. Look up your Dept of Financial Institutions if your bank is at the state level.

Posted: Fri Jul 13, 2007 6:03 pm Subject:

However, I didn'T get too far with the comptroller anyway. She acted just like the bank did. That what I am doing by faxing/emailing/mailing these companies revoking their right to withdrawal from my account is BEYOND regulation E. I am trying to void a whole contract. She basically treated me like I am some kind of dead-beat who is trying to get out of paying a debt. Finally, after going around and around with her, I plainly said.. "listen - we can sit here and argue about that all night. I am calling you guys SOLELY in the fact that I asked my bank to put some kind of hard block on the account in which they are refusing. On top of them refusing - every time one of these PDLs attempt to put them through it causes a NSF fee from the bank. This keeps happening and I keep getting farther and farther in a hole. I am TRYING to get this under control, and instead of ANYONE being willing to help me - everyone keeps tacking on fees.. and in the end it is not benefiting anyone as NO-ONE is getting any money." At this point, she kind of back-stepped and said she will send me out a formal complaint form and gave me the # to Chase's "executive complaint department." (fancy words huh?) But still, nothing really in the help department there either.

Posted: Fri Jul 13, 2007 6:10 pm Subject:

This is unbelievable!! What do we have to do...write our senators!!!! Hey maybe that's not a bad idea..I am planning on writing letters this weekend..the bank again and my next pdl to work on..maybe a note to my senator begging for help...might help??

Posted: Fri Jul 13, 2007 6:43 pm Subject:

Go to www.fdic.gov. Click on consumer complaint and there is info on who to contact on Federal level for these national banks.The only reason they are not playing ball is to fleece you on bank fees!!!

Posted: Fri Jul 13, 2007 6:49 pm Subject:

This is complete crap. Volley, what state are you in? Chase is lying to you. This disgusts me. I am so glad I don't work for them anymore. (I worked for them when they were Bank One.) File that complaint in the link cajun put up. They are just making more and more money off their fees and lining their pockets with your money since they refuse to help you.

Posted: Fri Jul 13, 2007 7:25 pm Subject:

Seems my link didn't take,so here it is again.

www.fdic.gov

Posted: Fri Jul 13, 2007 7:28 pm Subject:

Thanks Cajun!!

Posted: Sat Jul 14, 2007 4:18 am Subject: volley

vol, you went TO THE BANK and talked TO THE MANAGER and you still didn't get a block put on your account? Am I understanding this correctly? If that's the case, the manager can stick that "complaint form" right where the sun don't shine and I'd be on the phone with the friggin corporate office. Of course, file complaints as stated by the forum members above, but GOOD GOD. This is the craziest thing I've ever heard.

Posted: Sat Jul 14, 2007 7:07 am Subject:

MORE CHASE INFORMATION: Okay, so I run into my OLD branch manager at Chase at the grocery story (fate?). Anyway, I basically tell her that I wish she was still there, and give her a brief run-down of what has happened. She informs me that these branches DO PROFIT from fees!! She states that it is probably the best source of profit these branches make. In fact, each branch has a VERY LIMITED amount of fee reversals they are allowed to do each month!! This is just down right sick! They actually WANT to profit off of people's misfortunes! Of course, they are going to do anything in their power to keep my account the way it is. So, after this I decided that I am going to go to the branch one more time, plead my case one more time - and then I am just going to let it go. I will go to one of those other banks. This is ridiculous!

Posted: Sat Jul 14, 2007 7:21 am Subject:

You know that everybody complains about the price of gas all the time and how much money these people are making. Well I'll tell you what I read something that stated the Oil companys are making about a 24% profit, but the number one profitable companys are banks coming in at like 48%. Forgive me the % may be of a little but I know there close to what I read.

Posted: Sat Jul 14, 2007 8:00 am Subject:

And the bad part is...banking is one of those things that are difficult to live without. It is almost immpossible to cash your check with out one unless you want to pay high fee's there too...and then the whole issue of paying your bills and shopping..no one uses cash anymore..they all have us between a rock and a hard place!!!

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