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 Posted: Mon Sep 17, 2007 12:58 pm Subject: closing bank account
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ok, so my account was overdrawn do to fees. I paid them and told them bank over the phone to close the account. the lady said ok, it will be closed. that was over a week ago, and guess what i get a notice from after i closed the account and they said it doesn't say on here to close the account, i got very upset and asked to talk to a supervisor and she said well, we can't close the account because it's overdrawn. i said it was at zero when i closed it and they said again it didn't say to close it. I'm so upset what can i do to make sure they CLOSE IT for good? thanks, kelly
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vanryankelly
Joined: 18 Aug 2007
Posts: 84
Debtcc Points: 2044
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AnthonyLemons
Debt Samaritan
Joined: 17 Feb 2007
Posts: 1825
Debtcc Points: 18434
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Posted: Mon Sep 17, 2007 1:02 pm Subject:
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Yes, doing it over the phone is never advised . . . . You need to be in person, and like Anthony said, get everything in writing. It is the only way to go . . . .
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goudah2424
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Joined: 31 Oct 2006
Posts: 8007
Debtcc Points: 111631
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Posted: Mon Sep 17, 2007 1:02 pm Subject:
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Take Anthonys advice...especially since it seems that over the phone isnt effective in this case.
Question...are the pdl's still debiting (or trying to ) your account? At minimum, if they cannot close the account right away, have them put a hard debit block until they can.
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volleyballmom
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Joined: 27 Aug 2007
Posts: 4178
Debtcc Points: 24895
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Posted: Mon Sep 17, 2007 1:18 pm Subject:
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Van, I am the queen of closed accounts, having closed about 5 in the last few months. Get yourself to the bank,in person to close the account. Speak to the branch manager regarding the NSF fees that have accrued since you requested it to be closed. Do you have the name of the person you spoke to over the phone. The one you told to close it in the first place. Its always a good idea to keep names and dates of calls.The branch manager is the only one who can
reverse the NSF fees.
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kashzan
Debt Samaritan
Joined: 11 Jul 2007
Posts: 5461
Debtcc Points: 38903
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Posted: Mon Sep 17, 2007 9:26 pm Subject: reply
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kelly, my friend!  Sorry to hear your bank is messing with your head. But, you do need to go into the bank and speak with the branch manager only. Not a teller (learned this the hard way). Go to the bank, do not call "customer service", do not talk to a "teller". Speak only to the branch manager. Explain what has happened. Get the account back to zero, have the branch manager put in writing that the account is CLOSED and will REMAIN closed. Kelly, go tomorrow. Get in there and get this taken care of asap!
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cannr
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Joined: 07 Jun 2007
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