Westbury is hard to deal with....I have been coping with these people for 5 months now. I have my all my debts with a debt counselor..they have been in contact with them to make arrangements to pay my loan. Westbury still sends e-mails asking me to arrange payments by phone. I do not call them..just e-mail them back and tell them to contact my debt counselor..they represent the pdl I got my loan with
back in June. It was illegal in Indiana ( where I live) then and even more so now with our new laws.
Just set-up a plan to pay them what you can..mail it to them and only contact them by e-mail or USPS..stick to your plan....they aren't known for doing much else except harassing you.