Alright, I guess I'm kind of "stuck" with East Side Lenders and could use a little more advice on how to proceed next...
Mailed them my initial letter and received the automated e-mail about their Delaware laws as response.
Replied per e-mail requesting to be provided with their FL license # of either Chapter 560 or Chapter 516, included most of my first letter and "threatened again to file complaints.
Received the same e-mail response from them, making the point about the Delaware license, etc.
Filed complaints with the BBB, which was already forwarded to East Side Lenders, filed complaints with the FTC, the DA's Office and the FL Office of Financial Regulation.
Received a "complaint received" e-mail from FTC and havent heard back form the other 2 unstitutions yet.
Yesterday I got an auto-e-mail from Eastside stating that my payment was returned and today I received another one of the auto-e-mails regarding the Delaware laws...
Do they only have one single auto reply e-mail they send??
This ignorance is starting to get to me....
Does anyone have suggestions for me how to handle this further?
Funny thing is: those 3 same standard e-mails were all send from "Teri H."<teri>
and read as follow:
Dear Marion,
East Side Lenders is responding to your correspondence regarding the above-captioned account.
East Side Lenders, which is located in Delaware, is licensed by the State of Delaware to make small loans. All such loans are approved and funded in Delaware, with repayment to be made in Delaware. The East Side Lenders loan agreement and website contain all disclosures required by Delaware and federal law and make it clear that all transactions are governed by Delaware law. On the advice of counsel, East Side Lenders maintains that the choice of Delaware law as controlling in the loan documents would be upheld, as all of the significant contacts in the loan transaction occur in Delaware. The loan agreement is legal and enforceable. In responding to your correspondence, East Side Lenders notes and reserves all available legal and equitable objections to the points you have raised.
East Side Lenders provided this service as a convenience to you. We still consider your loan to be outstanding and are prepared to go to arbitration as provided for in the Loan Agreement between us. As an alternative, if you are experiencing financial hardship, we will be happy to speak to you about payment arrangements through which you can successfully meet your payment obligations. East Side Lenders will consider doing so because of our continuing commitment to servicing our customers and not because of a legal obligation to do so.
Should you have any further questions regarding this matter, if you wish to speak about payment arrangements, please contact us at (800) 689-5603.
Sincerely,
I guess you all have seen this e-mail before. Is anyone out there who can tell me what will come after this one?
Or how I should reply to it without calling Teri H. a complete imbecile???
And who is Centrinex?????
Any help or advice is greatly appreciated!
Thanks,
Maion
Customer Service
East Side Lenders