It just so happens that I have been doing some research on this company because I applied online for a payday loan with them about a month ago, but I never got a response back from anyone. I tried calling several different numbers, but never spoke to a real person. After weeks of trying, I finally found an address and phone number for the company. This is what I found:
STEN Financial Corporation (DBA Money World Lending)
85 West 3300 South
Salt Lake City, Utah 84115
(801) 466-7070 (phone number)
(801) 466-7099 (fax number)
I spoke with one of the people there, and all they could tell me was that their computer system wasn't working, and to call back in about a week to see if it has been fixed. I did that for three weeks in a row, and I kept getting the same explanation from them. Give them a call and hopefully you will be able to get some real answers, since you have a real loan with them. I hope this small piece of information works for you. Glad to pass it along!