Well, generally it was a case of just leaving a voice mail for someone. Basically, I was calling to follow up on my letter that was mailed/emailed/faxed to them. Informed them that I had emailed/faxed them, and that I needed a response from them regarding marking my account as paid in full. Now, I only had one person that actually called me back and agreed to the paid in full; but my intention was basically to bug them until I got some kind of a response. My payday loans were all online, none were storefronts. Eventually, I got paid in full letters from all but three of them, I believe. A couple of them just never responded back at all. I just made sure to save a copy of every letter, fax or email that was sent to each lender. I still have copies of everything now, almost three years later. Just felt like it was a good idea to have some kind of proof of my contact with them. I have only had problems with one, which turned my loan over to a collection agency (this is on a $300.00 loan, which I paid a total of $830.00 on). I had more than paid back my principle on all of my loans, plus any legal fees for my state. So I was pretty intent on not paying anything else to them.