PDL Loan Center - What grievances do consumers have against them?

By Good Nelly

Ask Nelly

PDL Loan Center is a payday loan company which claims to offer cash advance loans in quick time without requiring any paperwork. The company is said to do business under various names like High Country, RBT (Rocky Boy Technologies), etc. Customers who have taken loans from this company have expressed their grievances in the DebtCC forums.

What are the PDL Loan Center complaints?

People having experience of dealing with this company have shared the following complaints against them with the DebtCC community:

• Refusal to validate debt: A customer says he took a loan from PDL Loan Centers. After a few months, he started receiving calls from RBT which is said to be a different name for PDL Loan Center. They refused to validate the debt when the customer asked them to do so. They did not even provide him with their license number. Know more.
• Taking money from bank account: A customer says he took out a payday loan of $300 from PDL Loan Center. They were supposed to take installment payments of $90 until the loan was paid in full. The company kept withdrawing $90-$100 every 2 weeks and ended up taking $625 out of the customer's bank account! Get the details on this.
• Breach of contract: A person claims he took a loan of $300 from this payday loan company. The agreement was that they'd deduct $90 on 3rd of each month for 4 months to repay the loan. But the person alleges that they violated the agreement and deducted $90 thrice from his account within a single month. Check this out.
• Harassment at workplace: One of the customers claims that he found it very difficult to deal with this payday loan company. He alleges that the company kept calling him at his place of work, even though he repeatedly asked them not to do so. Find out more.

In case you have any complaints against PDL Loan Center, you can take the following steps in order to resolve the issue:

• Call or send them an e-mail: This is the first step you should take while trying to resolve your complaint. Talk to a company representative or a manager, if required. If the complaint is regarding collections phone calls, billing errors, etc., they should be able to resolve it.
• Send certified letter to them: If the company representative or the manager fails to resolve your issue or if they do not pay enough attention to your problem, you should send a certified letter to the complaints department of the company. You should explain your situation in detail and demand a written response from the company within a specific period of time.
• File a complaint against them: If the payday loan company does not take enough initiative to resolve your issue or if you think the company is following unfair business practices, you should file a complaint with the Federal Trade Commission (FTC). You can also file a complaint with the consumer protection agency in your state. For more information on how and where you can file your complaints, you can refer to "http://www.consumeraction.gov/". If required, you can also take legal action against the company with the assistance of a local attorney.

If you need PDL Loan Center contact details, you can use the following information:

PDL Loan Center Address:

PO Box 140
Box Elder, MT 59521

PDL Loan Center Phone Number: (877) 670-8890

(Sources: "http://www.pdlloancenter.com/contact.php")