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Posted: Thu Aug 16, 2007 2:25 pm Subject: Bank of America Irrationality

I am so frustrated! As some of you know, when this PDL mess first started was when my direct deposit got interuppted and my live check laid on my bosses desk while he was away for a couple days. I tried like a jerk to take another Pay day loan to keep the others from bouncing and so on. Wrong! I went to the bank and the assistant Manager refunded all my fees but refused to let me close my account and the whole mess started over again. I went to the manager and she put my account on deposit only but would not reverse the new fees. I then filed a complaint with the OCC and collections reversed all the fees. I started making deposits to bring my account current so I could close it. Unknown to me that they took it off deposit only and I started getting NSFs again due to more ACH attempts. I went to a branch manager at a different branch who froze my account. I was happy until I went to my mail box two weeks later and found two more NSFs. One from Route 66 and one from Cash Net. Both of whom I had revoked their ACH priveledges.
Today I call the 800 number of the bank and try to get to the fraud division. The customer service jerk would not put me through after hearing my story. He himself determined that it was my responsibilty to allow thes people to keep hitting mt account or some stupid thing. I then got his supervisor who said they can't freeze an account if it is overdrawn and because the overdraft caused the overdraft the PDLs have a right to hit my account over and over. She then put me through to fraud but it was paper check fraud. She transferred me to electronic fraud where the tape said. "your call cannot go through, please hang up!" That was my whole lunch hour today.

Posted: Thu Aug 16, 2007 2:36 pm Subject:

Maybe you should contact the OCC again . . . . . I really hate most banks . . . .

Posted: Thu Aug 16, 2007 4:39 pm Subject:

Frogpatch, I'm so sorry you are going through this - it goes beyond reason that a bank the size of B of A would be so careless with their customer service. Hang in there.

Posted: Thu Aug 16, 2007 5:33 pm Subject:

So sorry Frog...it's terrible they way we can't get help from big name banks...these places protect our money??? I can't believe what we go through...

Posted: Thu Aug 16, 2007 6:53 pm Subject: frog

frog, this sucks! Can you call your corporate office of your bank? This obviously is a bank error. At least it seems to be to me since everything was fine and then BAM they let the debits go through again and the fees again. What the hell? Why was it "all settled" one minute and the next minute it's not?

Posted: Fri Aug 17, 2007 4:33 am Subject:

Hey frog
Silly question . Did you show the bank the letters revoking the ach withdrawls.I assume if you revoked the bank need to honor that

Posted: Fri Aug 17, 2007 9:25 am Subject:

When you are dealing with Bank of America outside of the local branch you have to try to get through a maze of people all with their own opinions that are on power trips. Imagine a customer service person saying he controls who can speak to whom? I have told them that I have certified letters to CashNet but they don't believe that you have a right to revoke ACH withdrawals. They think they are experts because they work there and you don't. Their attitude is that you owe the money so they can just keep trying to take it until you owe the bank a million dollars. The best is route 66 funding. I don't owe them anything and they are criminals that are under investigation with no written authorization to debit and the bank won't believe me. I did get a regional contact who I emailed this AM to find me the name and address of someone above the sea of egos to help me. I will wait and see. In my letter I am going to disclaim responibility for the ACH withdrawls and state that I am not responsible for any charges. That way when the collection people come after me I will have documentation

Posted: Sat Aug 18, 2007 8:37 am Subject:

I have the same issues with BOA. I agree 100%
they don't believe that you have a right to revoke ACH withdrawals, They'll do everything and anything not to paying any money but yet charge you NFS.

Posted: Sat Aug 18, 2007 10:36 am Subject:

Have you closed that account? I know dumb question you probably answered it somewhere on this board but I can't find it. I would personally go in there and demand to speak to someone of authority, show them all of the correspondence you have received from this company. Tell them you have spoke to the dept of banking and finance. Make an ass out of yourself that will get someone to take yourself seriously. Especially if there are other customers waiting in line to do business Sad

I can't believe they did this to you. How long have you banked there?

ladybug

Pat · Posted: Sat Aug 18, 2007 11:21 am Subject: Good Ole Bank of America

Hey Frogpatch. So sorry that you are going thru this with that bank. I hate them!! I had an account with them awhile ago. Here is what they did to me. Let's say I had $125.00 in my checking account. Checks in the amounts of, 25.00, 10.00 and 20.00 come in. Then a check for $120.00 comes in too, all on the same day. They pay the check for the highest amount and BOUNCE the other 3. So, to make a long story short. I will be charged $35.00 overdraft fee for each of the other checks, a total of $105.00. As you can see, this over drew the account, leaving me overdrawn $100.00. This did actually happen to me. I read on Yahoo News that the government has received so many complaints about banks changing the order on when checks come in so that it will benefit them. True, i needed to make sure that the money is there, but we all make a mistake sooner or later. Even thoughwe had direct deposit of $3100.00 going in that night at midnight and had been for 5 years. They knew that the checks would all be good at midnight. Oh well, needless to say, they would not close the account for me as long as it is overdrawn.

I opened a checking account with Washington Mutual on line at their website. They are who I am working with right now with this payday loan nightmare that I am having right now. What, they did for me is because I had two pending transactions that needed to clear from my checking account they could not close that account. They put a "Hard Freeze" on the account. Because those two transactions happen 2 days before the freeze went into effect, they will be paid. She left enough in there to cover them, opened me a savings account and linked my debit card to it. We moved the rest of the money into the savings account. Now I ain't broke. Just as soon as those tow transactions clear, we are going to close that checking account and open another one.
I don't Bank of America. I think that they are cold hearted. Ladybug is right !! Go directly into the branch. sometimes it helps to talk to someone directly.

Posted: Sat Aug 18, 2007 11:35 am Subject:

Pat, just so you know, Wamu will do the same thing with that you stated with screwing up the order of checks to benefit them. It's happening at a lot of banks.

I'm actually planning to open a checking account at my credit union soon, and say goodbye to these crooked banks forever!

Posted: Sat Aug 18, 2007 12:43 pm Subject:

My old accounts were with Wamu. I had to close 2 accounts with them because of this crap. They were good to work with as far as closing, but their fees were off the charts. I am sort of glad that I am now with a different bank. Wamu will not reopen accounts if something hits so in thet regard they are great

Posted: Mon Aug 20, 2007 7:00 am Subject:

I am with a great credit union now. You will have to kill me before I give my info to anyone again!

Posted: Mon Aug 20, 2007 7:39 am Subject:

I haven't posted the name of the bank I had/have so much trouble with but they did the same thing with changing the order of how they paid the checks...even if the smaller one had an earlier date they would pay the largest one first,..they are also the ones who told me my account was closed..and it sat at 0 for a whole week only to be forced open by the pdls...I had spent an hour in there talking to a VP about the account just the week before and he never said anything about how it could rebound. It was National City...

Posted: Mon Aug 20, 2007 8:33 am Subject:

I had a Bank of America account several years ago. i left them because I had nothing but problems with them. My check would be direct deposited every wednesday night/thursday morning. Any debits went through first then they would put through deposits. So if I was close that week many times I would overdraw my account because of this. Many of these were electronic bills like the electric company that were scheduled to come out thursday morning out of that check that they were putting through last. I always fought the overdraft fees, because the money was there they just refused to look. I left them after doing this for a third time. The first 2 times they refunded my money, the third time they refused to refund the fees so I left them. I had these bills being electronically paid because I got a discount for having them paid that way so I was bascically being punished for trying to save some money.