Please file your complaints. I, for one, got my account with AIP resolved through the BBB alone. They refunded me the total amount I overpaid above the principle amount. Instead of trying to deal with these people, who will keep insisting you still owe $800 when you've already overpaid, please file your complaints. You may be surprised and get it resolved through the BBB alone. Although, you need to file the complaints with all the agencies.