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 Posted: Thu Nov 22, 2007 4:11 am
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| Quote: | *We do not have a physical address for you to send payments where we can guarantee we received the money. You have been told your options, either call and make collection arrangements or money gram. If these options are not acceptable for you, then collection procedures will begin. I do apologize for any inconvenience you have incurred, but this all that we can do for you.
If you have any questions or concerns, our customer support team is available 24 hours a day, seven days a week to help answer all your questions via phone, email or online chat.
CashNetUSA Customer Support
Phone: 888.801.9075
Fax: 866.326.5265
cashnetusa.com
Customer Notice: Payday advances should be used for short-term financial needs only, not as a long-term financial solution. Customers with credit difficulties should seek credit counseling.
Samantha S
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After talking to my husband, he agrees with me that we do not want to use moneygram (unless forced to) and in no way am I going to give them my new account info, so that leaves money orders........but they will not give me a physical address to use.
This is ridiculous, I want to pay off (in payments) my loan to them, but how can I when they are being difficult.
How should I answer this? Can you give me some examples of what to say to these people?
Thank You
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tinabarr
Joined: 15 Nov 2007
Posts: 68
Debtcc Points: 2195
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Posted: Thu Nov 22, 2007 5:50 am
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If I am remembering correctly, there are other members who have set up alternative payment methods with CashNetUSA. Hang on and I'm sure one of them will be along. Hopefully they may even have a physical address for you.
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cannr
Moderator
Joined: 07 Jun 2007
Posts: 9363
Debtcc Points: 124756
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Posted: Thu Nov 22, 2007 7:29 am
Latest Blog Post : Decision |
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While you are looking for alternative means...I had a ipdl that insisted on this and I said...fine but I can not afford to pay you and the fee for MoenyGram and they took off $20. to pay for the MG...worth a try?
_________________
If you think you can, you can...if you think you can't, your probably right...
http://lifewithyourcredit.yesdebtfree.org/
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Morningstarr430
Debt Samaritan
Joined: 13 Jun 2007
Posts: 2337
Debtcc Points: 39294
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Posted: Sat Nov 24, 2007 5:53 pm
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If they want their money bad enough, they will give you an address. Be persistant about getting an address. I wouldn't give them your new account information either. Tell them that you have no alternative but to have their address.
_________________
SStacey
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sstacey74
Joined: 15 Nov 2007
Posts: 60
Debtcc Points: 1632
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Posted: Sun Nov 25, 2007 3:42 am
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| Quote: | If they want their money bad enough, they will give you an address. Be persistant about getting an address. I wouldn't give them your new account information either. Tell them that you have no alternative but to have their address.
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I have been trying like heck to get these people to give me a physical address to send in payments and this is the response I keep getting:
| Quote: | *In response to your email request we do not accept payments via mail. At
this time your only options would be to contact our Customer Service
department to have your account set up for alternative payments. Those
payments again are Western Union or Money Gram wire transfer. This must be
set up at least two business days prior to your due date.
If you have any questions or concerns, our customer support team is available 24 hours a day, seven days a week to help answer all your questions via phone, email or online chat.
CashNetUSA Customer Support
Phone: 888.801.9075
Fax: 866.326.5265
www.cashnetusa.com
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I am not giving up, but come November 30th they are going to debit my closed account for the whole balance of $437.50
When they do this what should my next move be?
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tinabarr
Joined: 15 Nov 2007
Posts: 68
Debtcc Points: 2195
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Posted: Sun Nov 25, 2007 6:50 am
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Hey, tina. How about trying to contact CashNet and telling them you no longer have a bank account? Tell them the bank closed it for NSF and it is CLOSED. Can you try that? Tell customer service that. Then that way maybe they will NOT attempt to debit and force your account back open. I'm just trying to think of ways around this..... Call customer service and tell them that. Then when they say you have to pay via moneygram or western union, tell them you do not have the money for the fee and beg them for a mailing address so you can send money orders. At this point, I think I would try just about anything. I know others have payment arrangements with them. I just know they do. And I really want to prevent them from hitting your closed account so that it doesn't re-open. Can you try this approach, tina?
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cannr
Moderator
Joined: 07 Jun 2007
Posts: 9363
Debtcc Points: 124756
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Posted: Sun Nov 25, 2007 8:13 am
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Cashnet will tell you that. When Iget my emails from them saying that I owe them money the following is on the bottom proving that they will tak other forms of payment:
ACH: call us at 888.801.9078
* Money Gram: Code=3855, Account # = SSN
* Credit Card: call us at 888.801.9078
* Western Union: Code City = SG Investor, State = IL
* Money Order or Certified Check
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pybasj
Joined: 08 Aug 2007
Posts: 826
Debtcc Points: 5505
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Posted: Sun Nov 25, 2007 10:28 am
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| Quote: | Hey, tina. How about trying to contact CashNet and telling them you no longer have a bank account? Tell them the bank closed it for NSF and it is CLOSED. Can you try that? Tell customer service that. Then that way maybe they will NOT attempt to debit and force your account back open. I'm just trying to think of ways around this..... Call customer service and tell them that. Then when they say you have to pay via moneygram or western union, tell them you do not have the money for the fee and beg them for a mailing address so you can send money orders. At this point, I think I would try just about anything. I know others have payment arrangements with them. I just know they do. And I really want to prevent them from hitting your closed account so that it doesn't re-open. Can you try this approach, tina?
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I will call them and see if that will work, but I am doubtful it will. They just want to be difficult and have not listened to anything that I have to say. But it is wot=rth a try because on November 30th r=they keep telling me that they are going to debit my closed account for $437.50, and as soon as they do that I will be going up to the bank to dispute this
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tinabarr
Joined: 15 Nov 2007
Posts: 68
Debtcc Points: 2195
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Posted: Sun Nov 25, 2007 11:16 am
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That is so frustrating, I am dealing with them right now too. They called me on Friday and gave me the same business about there is no physical address, I have to do money gram or western union - so I told them either give me a physical address or you won't get ANYTHING from me! I am hoping if I just keep telling them that they will finally give me one. (Too much wishful thinking??)
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darc877
Joined: 19 Oct 2007
Posts: 84
Debtcc Points: 207
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Posted: Mon Nov 26, 2007 11:17 am
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Well, according to the Licensing information provided to Oklahoma, Cashnetusa's physical address is:
CashnetUSA
200 W. Jackson ST, Ste 2400
Chicago, IL 60606
(312)568-4600
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jen_evenstar
Joined: 14 Nov 2007
Posts: 25
Debtcc Points: 659
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Posted: Mon Nov 26, 2007 6:01 pm
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Thank you Jen!
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darc877
Joined: 19 Oct 2007
Posts: 84
Debtcc Points: 207
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Posted: Tue Nov 27, 2007 7:48 am
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I would send the payment to their PO Box, not their physical address in this case. Cash Net USA is a very large company, and odds are they don't really receive mail at their physical address. It would be much safer to just send it to their PO Box address.
CashNetUSA
P.O. Box 06230
Chicago, IL 60606
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goudah2424
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Joined: 31 Oct 2006
Posts: 7516
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Posted: Tue Nov 27, 2007 8:32 am
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I sent all my correspondence, payment, etc to the PO box certified mail and it was picked up with no problem.
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volleyballmom
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Joined: 27 Aug 2007
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