candy (love the avatar!) when I filed with the BBB, it took about 30 days. This is because the BBB will contact AIP (and AIP is pretty good at responding to the BBB) then AIP has a certain time limit to respond back to the BBB. Sometimes it's 2 weeks, sometimes it's 30 days, it just depends upon which BBB you're dealing with. So give it about 30 days. If you don't hear anything, check back with the BBB and check the status of your complaint. They will let you know if AIP has responded. But, candy, AIP has responded to almost every single person who put in a BBB complaint. If you have overpaid, you will more than likely get a refund (I can't PROMISE that, but it has happened). AIP likes to get it resolved through the BBB so that it doesn't go any further.