CSA is claiming to help people get out of debt by settling amounts owed to creditors at a percentage of the amount at the time one enters into an agreement with them. In return, they collect a service fee 15% of the total debt. However, I now realized that they have taken my money and failed to fulfill the obligations of the contract. The BBB has 400 complaints against this company over the last 3 years, most in the last year and it would appear that due to high volume, these complaints are not being addressed before more and more people are getting scammed by this company.
CSA tells customers to stop paying the current bills, while they make an offer to settle the entire sum owed at a smaller amount. In my experience - Only one debt of the 7 initial accounts was settled, and for 60% of the initial amount, not 40% as advertised. This account was never requested by me to be settled, it appears that CSA has some benefit in settling this account with Providian.
The other debts I have requested to settle have not been settled, despite multiple requests. As a result, Discover took me to court and I have become delinquent on numerous accounts. As before my credit was just overextended, and I had been paying accounts on time, I now have multiple delinquencies and my credit is ruined.
When trying to reach CSA, 75% of calls are dropped or do not go thru. The ones that do, I am told that someone will get back to me, however no return calls are made. They have essentially taken 5000 dollars and stopped doing any of the services that they should under the contract.
When I finally established contact with a person, I asked that they put down in writing their promises and they ignored the request and have not refunded the fee. It is simply an issue of the company charging money and not fulfilling any obligations, instead ruining the person's credit for good. This is the biggest scam and BBB is too backlogged to stop this company from ruining more lives.
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