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Posted: Thu Aug 17, 2006 7:02 am Subject: CCCA/Hess Kennedy!!!!

I posted last week that I had spoken to CCCA/Hess Kennedy and we had NOT signed and returned the contracts. We decided not the work with these companies due to research we had done. So I posted on here to see what to do in order for the initial payment to not be taken out of our account. I also faxed and emailed the company asking for this to not happen since we were not actual clients. Well guess what?!? They debited my account anyway. When I called CCCA all they could tell me was it was company policy. They charged me $336 to print off some papers!!!! I want my money back considering they didn't actually do any "legal work" for me and most importantly I didn't authorize them to take my money. Can someone please help me out?

Posted: Thu Aug 17, 2006 10:08 am Subject:

I understand your problem. Some people have already raised this issue in the past. The attorney of HK explained that their new employees are undergoing through some training and a separate dept. will be done for handling customer accounts. You should talk to the supervisor of the company. Perhaps, he is completely unaware about your problem and does not have the updates about his new staff. Maybe, he will see this post and reply back to you.

CCCA ATTORNEY · Posted: Thu Aug 17, 2006 7:14 pm Subject: REFUND

HOLLIEBERRIE,

At the time you canceled it was too late to stop the electronic transaction. I already was made aware by management your situation and have credited your bank account $336.

If you have any additional questions or need any advise we would be happy to help. Please do not hesitate to call.

Good luck!

Lisa Russell · Posted: Wed Aug 23, 2006 7:37 pm Subject: My application

We faxed our application 7/28/06 and the creditors are contacting us stating that your law firm has not contacted any of the credit card companies yet. What is going on? How long does this take?

Barbara Whitney · Posted: Thu Aug 24, 2006 12:15 pm Subject: re your faxed application

I am in the first phase of working with Hess and learned that it does take time to build your "trust" account" up. Have you established an account for Hess to draw upon and if so, have they begun to remove funds from it? I, too was wanting everything to happen quickly, quickly, quickly. Do you have a person at Hess to speak with? It's difficult be patient, I know, but try to maintain contact with them and I hope you will get some answers. Good Luck. Let me know! p.s. I behgan May 31, and my creditors are still sendintg statements. I don't have any answers, but Hess assures me that things are progressing.

c lewis · Posted: Tue Aug 29, 2006 10:58 am Subject:

I signed up with ccca in february who immedialtly turned my account over to hess kennedy. As of August 1, not one of my creditors had heard a word from these attorneys. They have been deducting $232.00 a month from my checking account and have done absolutely nothing!! Get out while you can.

Posted: Tue Aug 29, 2006 8:42 pm Subject: CCCA/HESS KENNEDY

I was talking to someone from this company the other
day and I was all set to go with them in handling
my debt, until I checked them out online with the
Better Business Bureau!! According to that report
they are not a BBB member and they consistently fail to answer any complaints. Now I've decided to go T & C.

guest · Posted: Wed Aug 30, 2006 10:53 am Subject: hess kennedy

You don't have to register with the BBB to be a good business. I'm in HK program and I'm to getting things to going to fast. It takes time to build up money in this trust account. You need to remember how many months you signed up for to. You have to stay in touch with the people at HK too. This will help. Take it from someone who knows about debt. You can't just make it go away over night. I too don't sleep, eat much either. I try to make it from day to day. Just stay in touch with them as much as you can. Here is the toll free # to HK in florida. 1-800-760-0585. Call them and talk.

guest · Posted: Wed Aug 30, 2006 2:44 pm Subject: CCCA/HK

I just signed up today and from what I understand they told me that they will build up my trust account and start with the small accounts and pay each one at a time. It sounds like they do not make monthly payments to them, it sounds like they will be paying one lump sum as to what was negotiated. I was also told that they will correspond to the companies via snail mail. I also called them back and asked about their BBB report and they told me that they have new owners and take in over a thousand (possibly thousands)of clients a month and so comparatively speaking the number of complaints are not bad. The report I saw said that they do respond. I hope I have some good luck!

shirley hale · Posted: Sun Sep 17, 2006 9:36 am Subject: crediters

i went with hess-kennedy in may, i am still getting
calls and bills, they said that no one has contact
them from hess- kenndy.

Hess Kennedy Company

Any consumer who did not receive any service but did not cancel before the ACH Debit Order went through should contact the help desk: info(at)hesskennedylaw.com.

You are entitled not only to a complete refund, but even though you have not retained our firm, you may take advantage of the Help Desk to answer any question you have free of charge.

CCCOA is a lawyer referral service and does not direct the policy of the Law Firm. Any client that has an issue should contact the law firm and not their Credit Counselor.

Adrienne · Posted: Thu Oct 12, 2006 1:49 pm Subject: waiting

My husband and I applied to Hess Kennedy in April. We were told that the first 2 payments were for their fee and the rest would go towards paying our debts. We were also told that they would be contacting our creditors to reach a settlement. It is October and our creditors claim they haven't received anything. My husband emailed HK and was told that the creditors haven't responded to the letters they sent. Who should I believe?

Posted: Thu Oct 12, 2006 4:49 pm Subject:

I hope this doesn't get me banned, but it seems that many of the attorneys referred by CCCA are not doing a good job at all, and almost seem to take as much as some of these pdl companies. Now I am new to the site and obviously am ignorant to alot if the inside information the veterans here know, but I honestly do not like what I am reading about these attorneys and ccca.

Can someone explain what is happening here? I honestly do not buy the whole "we have new employess" and then there's "it's company policy" well, which is it?

Again, I am new, and honestly I like this site, I have gained much knowledge in the short time I have been here, but the help starts and stops here, for me anyway.

Posted: Thu Oct 12, 2006 5:03 pm Subject:

Hi chagrin, I will be very neutral here. Because I haven't worked with CCCA yet and I don't know the individual issues put here. I will say you have raised a very good question in your post. Actually, there have been some mixed opinions about CCCA and their referring the customers to their companies. Most of these companies do debt settlement, not consolidation. In a debt settlement program, the accounts are needed to be in defaults before the proposals are sent to the creditors. In few cases, people get confused with the program and think that they enrolled for a debt consolidation program and the payments are to be sent immediately to the creditors. The creditors call because they are not getting their money. The settlement company doesn't send the proposals before the creditors are assured that the consumer has no alternatives to pay the debt but to go for a settlement. Sometimes, the negotiations take longer than expected. The creditors don't want to show in front of the customers that they are having talks with their settlement company and may accept their proposals. If they can get the money directly from people, they will prove that the person never had financial problems. All this sounds like you are in a situation when you don't know what will happen next. Settlement company should update the consumers with the file status. In most cases, they do while a few have problems. I don't know how CCCA is dealing with everyone but there are some people who actually get their updates, a few don't. The contract signed with the individuals is also an important issue. That may explain what can be expected during the program. I am hearing negative things about CCCA most of the time, but when their staff responds to some of the queries put here, everything sounds normal to me. I hope that someone from CCCA comes here and takes care of these issues.

Posted: Thu Oct 12, 2006 5:10 pm Subject:

That is a very good point, and one I didn't realize, heh. debt settlement IS certainly different from consolidation, indeed. Wow, I feel a little humbled by you bringing that up, thanks Smile

the only other concern I still have I guess is that why aren't the folks getting confused getting correct, or clarifying information? the Attorney's office should spell it out right up front that this sort of stuff will happen (automatic debits, calls from creditors, harrasment) but I need to also realize that, when in desperate situations, people will hear what they want.

Thank you for bringing me back down to ground level - seriously Smile

Posted: Thu Oct 12, 2006 5:22 pm Subject:

Answering to your other concern, I will say nothing more but being an informed consumer. That's it. KWIM

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