That is total BS . . . . The procedure goes you tell the bank that unwuthorized charges have taken place on your account. The bank investigates and the company that took the money must prove they had authorization. If they can't then the money is returned. There is no police report and fraud charges involved . . . . The bank manager you talked to is crazy . . . .
Besides, in most cases of real fraud on bank accounts, criminal charges are rarely filed because they can't find the person that did it or they are out of the country.