I have been a customer of Wachovia Bank for over 4 years. Last year I had a couple of IPDLs that were paid by using my checking account information. The IPDLs have continued to try to hit my account several times and of course, the debits got returned and I was charged $35 NSF for each transaction.
Every time I would call the bank and explain to them that those companies (Cash Doctors, Payday Loan Cash Now and Loan Shop) were already paid in full and they were not authorized to debit my account anymore. Every time I had my NSFs charges refunded by them. Well, last week, the same copanies tried to debit my account for different amounts and I called the bank like I have done in the past.This time it was different, because they told me that they had refunded me numerous times and they were not going to refund the NSF fees anymore. I tried to explain to them that, I have attempted to contact the companies by phone and email and did nto have any luck with it.
I even went to the bank and a lady manager told me that I had to fill out an ACH Dispute form in order for me to get my NSF fees refunded. That was strange, because when this issue started a couple of months back, I tried to do that and I was told that I couldn't do it because the debits did not go through therefore the form was not necessary. But this lady manager told me that I had to fillout a dispute form for every transaction with each company!!!!
I did that because she insisted, but I knew that it was wrong. Well, I waited and waited and waited and on Friday I called the bank and they told me that they were not refunding me anything and that Iwas wrong in filing those dispute forms!!!!
The nerve that they have to tell me that I did something wronng, when I did what one of their employees told me to do. This other rep. tell me, "Oh well, I cannot tell you why she told you that, because is wrong, and we can not refund you your NSFs fees anymore."
I told her that all that I was asking was for 4 NSFs fees refunded ($110) like they have done in the past. She declined the refund.
Now I have my account in -$1000 because I have been waiting for this stupid refund and it has caused a domino effect with my account.
When I get paid again on Monday, I won't have any money because it will go towards my negative balance.
I have asked them to close the account and that I will make payment on the balance, but they won't close it until it is $0.
What can I do now????

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I think you should open a new account with some other bank and transfer your direct deposits there. This way, your paycheck will not entirely go towards the negative balance. Try to pay off the negative balance as early as possible so that you can close the account immediately. Keep calling the pdl companies and get the PIF letter. It looks like your bank will be of no help in filing a dispute with the loan companies and revert the charges.

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The account will be off the negative balance on Monday when my direct deposit comes in. I tried to stop the direct deposit when the charges appeared on the 18th and when I went to the bank on Monday (22nd) but the bank told me that it was probably too late. I was trying to open a new account with them where my direct deposit would go and then make payments on the negative balance, but they wouldn't do it. I just wont have any money for the next two weeks.

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Do you have any proof of the past when the bank refunded your NSF charges? If you can find something in writing, you can claim by showing them papers like it was done in the past.

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Yes, I do have proof of the refunds. I even mentioned them to the lady this morning. She was reviewiong my account with me and she told me, "Well, we have given you too many refunds already, now its time for you to handle it with the copanies." I told her that I have sent them revocation leters, emails, etc and they keep debiting my account. I told her that Wachovia didn't have any kind of constumer protection. I hate this bank!!!

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Knock the legal places!! This is the only way you can make this bank back to their normal behavior. Inform them that because of their carelessness and consumer dissatisfaction, you are filing your complaints with the state attorney general and file a case against them in the court. Meet the bank manager and tell everything that happened in the bank. Assure him that you will be consulting an attorney after going out from the bank and meet them in the court. Let them know that you are taking charge because as a consumer, you have your legal rights protected.

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Weeswie, thanks for the words of encouragement. I have already filed a complaint with FDIC this morning and it should be approximately 5 days before I hear from them. I believe the bank doesn't have a leg to stand on, because they have given me the refunds before, gave me the wrong information and are not protecting my rights. I will keep you advised.
Thanks.

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Irhall41, good for you, filing with the FDIC. You gave notice that these company's were not suppose to be debiting your account right? If you did, then the bank is in violation of Regulation E. The acutal wording is on another of my posts. The next time you talk to them, throw that at them. It's time we take control of our finances and quit letting these banks and PDL's rule our lives!! Keep fighting!

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chizhy? put the link up to it......I remember reading that and gave you a atta boy or atta girl, whichever!

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Here it is: http://www.debtconsolidationcare.com...ut21873-1.html

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Chizhy, I did mention Regulation E on my call today, but the lady didn't know what I was talking about. All she said was that Wachovia had refunded too many fees already and that they couldn't help me. That bank has a lot of people that are not trained in lending rules and customer service.

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Good for you for mentioning it! The next time you call, ask for a Supervisor, and if they don't know what a Reg E is, ask for their Supervisor. You will get to the right person eventually!

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Anytime someone wants to revoke authorization, all banks are required to have them complete a dispute form. The form is then sent to the company being disputed (supposed to be anyway) and they have about 5 days to provide proof that they have authorization to debit the account. If they can provide the contract, the bank has to let the debit go through. Not all banks do not do this, however the one I used to work at did (as they are required to do) and we had many disappointed customers when their contract showed up at the branch and we had to tell them no. Is this what happened in your case? Did you revoke authorization? If you didn't, you should immediately to prevent further unanticipated fees.

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Yes, I did revoke authorization and also put stop-payments on the companies. This was done this week when I went to the branch and talked to the "manager".This is the same person that told me to fillout the dispute form when in reality I shouldn't have to do it. The bank is not training their personnel thoroughly and it seems like each one has different rules.

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They're a bank. 'nuff said.

Sorry, I'm just really frustrated with banks in general lately and how they are just obsessed with the NSF charges. My bank charged me $33 for going overdrawn by, get this, $.05. FIVE FREAKING CENTS! and that cost me another $33 and of course they refused to refund it even if I said I can take a dime to my branch to bring it positive again.

I'm almost convinced banks are around to just cash in and use the NSFs to send their CEOs and branch managers on more than just 3 vacations a year.

:roll:

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__________________
You from outta town?http://mkoenig.homestead.com/files/Roxbury.gif

Finally today my balance was out of the negative but just because it eat up my whole paycheck. I went tday in person to talk to the manager (one more time) and not only did he NOT talk to me, but he sent a lady to talk to me. Long story short.... she called me (not the manager) to tell me that the fees could not be refunded because they have done it in the past as a "courtesy" and they couldn't do it anymore.
I have filed a complaint with FDIC and let's see what they say.

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