I just canceled my account after 7 months and roughly $900 in fees. I did not ask for a refund but told them I was going to file a complaint with the BBB. One of their customer reps tried to contact me first via phone, then via e-mail. I replied to her e-mail that I didn't want to talk to them, they had my money, so leave me alone. Today, approximately a week after canceling, I received another e-mail from the same rep which included a refund letter for roughly half what I paid in fees. I'm going to sign it and fax it back because I honestly didn't expect anything, even though signing the letter means I can never join a lawsuit against them for a full refund.
As for filing a BBB complaint, they already have an F rating so I'm not sure it would help but I'm doing it anyway. This company is a complete fraud.