Thank you for the prompt response. The title is in my name alone and is free and clear, but that company physically has the title. Yes, the documents only offered the car as collateral.
The 800 number is still disconnected, but I was able to find an alternate phone number online. I spoke with a person on Wednesday who told me that the department handling my account was "moving to another location" and that he was not aware the 800 number was disconnected. He contacted the "main office" and informed me that another woman would be calling me back that day. I never received a call back. I left another message this morning on that number.
The company I'm currently dealing with is "All Credit Lenders"...has anyone had any dealings with this company?