I wish I had read this, but we started with them in Nov. 2009 and I have all the same complaints. They wouldn't pay the bills, told us not to answer the phone, that the phone calls would stop in a month. Told us not to pay on them, not to try to work with them. They paid one small bill for me and took 35% of the difference they saved. (they got $800!) and they only paid so they could look good. I got a frantic call..."gotta do this in the next 20 minutes, what do you say?"
Now that we canceled them and are trying to pay on our own, they sent all of our private info to the credit card companies and we have just had our savings and checking accounts garnished (court order). BTW, the new credit laws allow for this so don't think they can't do it on unsecured credit cards.
Sadly, I cannot work due to a stroke, but I am diabetic. I had only a little money in my bank account which was to pay for my insulin...the credit card lawyers took. Guess they'll get nothing more if I die!

Anyhow, I am sorry this happened to you, but glad that I am not losing my mind and making these things up!
May we all be blessed. I think a call to your state attorney generals are merited by all! There is strength in numbers.