Just wanted to let you know that Citibank is working with me on a hardship program. I was able to set my payment for about half of what I was paying and lower the interest rate to 8% for the next six months. After that, the terms revert to the current ones. That's fine. It buys me some time. They also said that once the six months are up, if I have at least 2 ontime payments, we can talk about lowering the interest rate on the balance.
American Express told me (again) that they don't have any internal programs so to contact someone else for a
dmp. Oh well. I tried! I did have them delete my work number from their system, told they I could not pay this month, was looking for a DMP company, and would update them once I knew my plan of attack. They marked that all in my file so hopefully they won't be calling me all the time. Wishful thinking!