honest to god spammer...*sigh
yes I'm in collections (if that answers your question).
Firstly, please don't lump CSA in with collection agencies. You and I both know they are 2 VERY different sorts of businesses.
I work for an accounts recievables firm (won't name it of course). I'm going to be completely honest with you all. What you pay these companies (persels & assc, llc; and CSA) to do, you could be doing yourself. Settling a debt is something that is free and takes very little brain power. Essentially, the service they are providing is stopping the collection calls, which if you just tried talking to debt collectors you would find a degree of reasonableness as long as you are reasonable yourself. In short, don't pay for a service which you could do yourself for free.
As far as CSA goes, as far as I know they don't build an esgrow account unlike most DSC companies. They bill you a monthly fee and negotiate directly with creditors and coll agencies (with a POA on file of course) for the best settlement offer, and then the settlement payments are set up through your own checking account. Then there is a charge, most likely based on a % of your savings. They tell you it could take up to 5 years to complete the program. The reason being is that during the initial period of delinquency, or the pre-charge off stage, your origional creditor still owns the debt but usually contracts an agency to collect on the account. This is where the bulk of negotiation SHOULD take place. Here is what they DON'T tell you... After 6 months the account charges off, meaning R9 on your CBR and, depending on the creditor, other steps which could include or not include litigation takes place. During which period negotiations are stopped... And stay stopped until either A) you are sued; or B) your account sits in debt purchasing within a pool of other "bad debt." for up to 3 years before being sold off to other 3rd party coll agencies.
I suppose i've drawn on long enough... Trade secred though: Depending on the creditor, if you settle yourself you can usually get a settlement anywhere between 30-40% at 5-6 months of delinquency...free of charge, free of debt.