Creditsolutions.com – many complaints. Are they legitimate?

i've signed up with them in august 2008, only got one bill out of my way, but i noticed my bills are getting larger! what can i do, i'm really in debt now! but they withdrawl the money on time each month, no problem there? I really need help?

Join in on the class action lawsuit against them. Cancel with them and get you money back. Try and settle the debt on your own or hire a legit settlement company.

i just cant understand how people are signing up with these companies and not researching them first! This is so important. and if you search this company this post does come up so are people this trustworthy?

SCAM is screamming all over the internet and tv, why wouldnt you take the extra day or even a week to find out about the company? your debt is not going anywere and as for this poor person above is now in really big trouble. NOt only are you loosing your money if you pick a bad company you are loosing time which is crucial during settlement. The ultimate goal is to settle and settle fast before you get sued. Its a time game. The longer time goes on the more likely you are to get sued.

Call BBB of Dallas, Texas.. I did and they will tell you in detail how false this company is. They started in 2003 and have over 1000 complaints already and over 500 still unresolved. Your credit will actually get worse..

Thanks to Credit Solutions I have to file bankrupt!! I was trying to avoid that in the first place. It is a big scam. They led me to beleive that they work with my creditor Citi Bank. That is a lie & I almost went to court. Thanks alot for the help Credit F*&%$#@king Solutions!!!

I've been trying to get back my money from Credit Solutions for the past 3 months. I signed up with them and a day after I visited this site for the first time and realized what a mistake I had made. I cancelled immediately and was told that no monies would be withdrawn from my bank account, but they did. They took out $300 that I'm still fighting to get back. I've called them and wrote to them many times and nothing. Besides reporting them to the BBB, what else can I do?

Contact your state Attorney General as well their Texas attorney general. They are currently in hot water with the Texas AG and they will likely refund you given that fact.

Credit solutions is a legitimate company. The number one thing you have to remember is to do exactly what they ask of you while enrolling. I have been with them a little over a year and I tell you that have save me. I haven't completed the program yet but I am halfway there! They're not like these other companies who are really scam artist. They act as if they are working with the creditors.
First things first you have to realize your debt has to be deliquent to even be considered for a settlment. You can't get a settlement on a current active account, they want the full balance. Remember your having issues with paying the card off so letting the account go deliquent should not be an issue.

Yep. State Attorneys General (in the case of Credit Solutions, 3 of them) always sue legitimate companies, right?

"Claims of 'Becoming Debt-Free' Fall Flat for Consumers"
"Some Credit Solutions of America's Clients Say Bills Grew Instead of Shrank"
"http://abcnews.go.com/Business/Story?id=7932088&page=1"



"http://www.bbb.org/dallas/business-reviews/debt-reduction/credit-solutions-in-dallas-tx-90005445"

But of course, it is to be noted that this company is apparently the largest Debt Settlement company in the nation. And it is also to be noted that these complaints are pretty standard across the entire industry.

Just wanted to let everyone know our story, it may help you , even though we are current on our credit cards we have a high debt ratio so they have all wracked up our interest rates to 19 & 25% -Bank America & Discover! Talked to a representative from both companies about a hardship program because work is now slow , we now pay 3% & 5% and lowered our payments a few hundred dollars a month!! Do it yourself, do not go to credit card services, why trust a stranger to what you can do yourself. Be truthful, reasonable and let your Yes mean Yes and No mean No. Call Your companies!

I just talked to creditsolutions.com and I don't trust them. 2 years ago I got ripped off by Consumers Law Center, in Coral Springs, Florida. The attorney general in fa is on top of them and I hope I get my $ back. They scamed 20,000 people. CreditSolutions wanted me to do the same thing that C.L. said to do. Don't default on your payments to your credit cardsl, my credit is ruined. Why do the banks get bailed out with stimulas and we that have been scamed get nothing? Go figure, its all about the gov. and who or what you are.

Credit solutions tried to hook me; i did some figuring, and they were charging
33% instead of the 15% they declared that they were charging. They wanted
$14,000. For $40,000. Debt. I escaped!!!!! Beware of fast-talking chris. You might talk with mmi money mgmt intern'l (they declare themselves non-profit).
I talked with their credit counselling dept. Yesterday.

I escaped CreditSolutions' clutches just in time, after finding all the information about them on the web, from the BBB complaints, to the multiple law suits filed by multiple Attorneys General, to the personal reports here and on ripoffreport.com.

The kicker was when I told the "salesperson" from CreditSolutions that I was not interested and refused to talk to him on the phone again, I got a snotty scarcastic email from him, saying that I didn't have to be so rude "after all the time he had spent explaining everything to me" (apparently his time is somehow worth more than mine) and, "I could overwhelm you with customers who are satisfied but you're not going to remember that anyways. this is the best program out there. Good luck with what you choose I hope that you don’t get screwed over and spend a lot more money even though I know you will." Sounds really professional, doesn't it?!? (The "good luck" part almost sounds sincere until you read the entire email, which I won't post).

His sales pitch didn't even make sense; I explained that the only reason I was ABOUT to be in trouble with my credit cards was that they have all been at either 0% interest or 6% and my one highest card at 10%, and ALL of them (even the credit union!) have now given notice that as of 11/01/09 they're switching to the new "27.99% variable base rate" pricing (in response to the federal govt. recently cracking down on their exorbitant fees, they've all decided to charge exorbitant rates to make up for it, just before the new laws take effect). At the new rates, I will NEVER be able to pay off the cards, even though I have been doing fine until now. By the way, these are not default rates for bad customers or late payers, they are the STANDARD rates for credit cards now! (SCARY!!!) And all because our government decided to take action against them for unethical high fees and penalties (the irony).

Personally, I agree with the Youtube lady who told B of A they could "put her Credit Card debt in their bailout pipe and smoke it" (in reference to the new interest rates). I find it heinous for the banks to have taken all that bailout money and still be trying to extort customers like this. They have write-offs and deductions to cover their bottom line in this economy; we individuals have nothing and no recourse to this bullying! And the banks' "out" option? --Pay off the balance in full immediately at the existing rate, before it goes up. Like anyone can do that in this economy?!?

Anyway, after researching the horrors of CreditSolutions, I decided to call a local law firm to guide me. Just wanted to weigh in on this issue, since I almost made the horrendous mistake of enlisting assistance from CreditSolutions, and from the sales pitch stupidity ("They will want to settle because they know you've already paid for your entire credit card balance via the interest rates"...even though 3 of my cards were at 0%--that makes no sense) to the juvenile email retort I received when I declined to enroll, their story just left a bad taste in my mouth...and the snide email was the cake topper.

Luckily, I'm a skeptic by nature, and very careful with my money. Also being scammed a few other times in life didn't hurt, either...you get used to the signs

I am considering using credit solutions, can you tell me about the problems you had with them?

I saw an online ad about debt settlement. it was from Creditsolutions.com I called in and talked to a real nice guy who gave me the run down on the system. I wasn't intending to make a decision right then and there and I told him that. He said that I could wait and let him know next week if I want to go ahead or not... and he set me up with an account on their website.
The website is very slick and nicely done.
However, as I reviewed the paperwork more and more, my wife and I went online and decided to see some reviews of creditsolutions.com. A simple google search brought us to a site were we saw a lot of negative feelings. The reports seemed genuine. While there were some positive reports, the positive folks didn't seem to have been in the program for very long. One guy had been in for 13 months but only settled one account... so he/she prob didn't have the IRS earned income problem that others reported.
Truth be told, Creditsolutions.com did mention that any money you save through their system may be considered Earned Income by the IRS. However the representative didn't go into details nor disclose how much of an impact that would be. I read on here one fellow had all his accounts settled then the IRS came after him and now he owes them all that money saved. he just traded one lender for another.
After reading these reviews, I checked the BBB - and they rated Credit Solutions with an F. So I email them I want to cancel. I get an email on Saturday from Credit Solutions that says "Call us now to process your request" I call in to cancel. It may be a good system, but I'm not comfortable with a company with a rating of F with the BBB. I call on a Saturday and talk to a woman who decides she needs to save me from leaving. She argues, argues and argues. She even gets rude and obnoxious. Basically her point is, "we're not part of the BBB system, so when people complain our expert customer service handles it outside of the BBB - so the BBB will give us an F because we don't do the arbitration with them." I didn't buy it. As for the negative complaints around the internet about CreditSolutions.com? She says, "they are ignorant people who don't know how this works." While she may have had some good points, she lost me with her rudeness, ego and hostility. When I made a couple comments she got rude and obnoxious. Really hostile and combative. At this point I had to just interrupt her and go "hey hey hey... just close the account already."
Finally she says, "I can't do that. You'll have to wait till Monday."
so she wasted my time, and was combative and rude to me. I called in on Monday and talked to another person... who basically forwarded me to an account specialist. Basically someone trying to keep you from canceling. He gives me the big show. How great his company is. Everyone else is peanuts compared to Credit Solutions. No one else compares.... it's so over the top it has to be false. Their ego is just too big. He goes on and on about how the BBB isn't relevant and reiterates what the lady said a couple days prior. After he talks he wants to know if I agree with him, i say I don't and that I did find a debt settlement company that had a A- rating with the BBB... he got quiet. I mentioned I still want to leave.
He then asks the typical, "what will you do with your debt situation without us?" I reply it's not his concern... and he puts me on hold. He comes back to throw a jab about how there are big companies like walmart, and small peanut companies that try to compete... and how no one can really compete with a giant like walmart (i.e. Credit Solutions is the walmart of debt settlement.)
Here I'm thinking, if your so damn big why is it so important for you to retain a single customer? If I want to close an account with walmart they don't try this hard to retain me. They don't care. because they're so big.
My gut feeling with this company is:
a) they may do what they say
b) their egos are huge
c) customer service is a crap shoot. you can get a nice guy, or a hostile employee
d) they are desperate to retain customers - which means to me, they are small timers
e) if another debt settlement company can get an A- rating with the BBB then they could to. saying "we're not BBB certified" isn't an answer... as they should be able to get certified! Esp. if others have done it.
f) I wasn't "impressed with their amazing customer service" since I was treated with hostility and rudeness by one employee and over ego by the last one I talked with.
All of the above makes me nervous to use this company. If it is a legit and great opp. then i'm passing on it for the reasons above.
Thing is, why should it be so hard to leave? why do they make you jump through 3 hoops just to get out? It's like trying to quite a cable company. You can quit, you just have to be persistent, they will argue with you and challenge anything you believe or have read elsewhere. That in itself turns me off their company.

i think there would be enough posts here to stear people away from this company yet, you still have a post every now and again that will say they are considering them. go figure lawsuits and complaints out the wazoo and people would still consider them as a option. some people you just cant help