Tabatha, you said "NOT ONCE have they contacted any of my creditors to work out any type of negotiation."
Tabatha, YOU'RE NOT A CLIENT! IF YOU WERE, you would have received your Welcome Package from the law firm with the copies of the letters that go out to creditors. There are also instructions IN THE WELCOME PACKAGE to direct ALL creditor and debt collection calls to the law firm.
THE LAW FIRM'S CONTRACT IS FULLY DISCLOSED AND EXPLAINS THE SERVICES IN GREAT DETAIL, RISKS INVOLVED, AND PROCESS.
One more thing, EVERY credit card company and debt collector WILL tell a debtor that they don't work with debt adjusters, attorneys, and even bankruptcy attorneys. That is there way to get you to PAY MUCH MORE than what they will get from the law firm.
I doubt you are a REAL CLIENT because you have no idea how the program works after signing a 20 page contract with a process verification that goes over the whole process for the second time!