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Posted: Thu Oct 02, 2008 11:56 am Subject: Scammed by PDL Assistance

I was about to join PDL Assistance and I found out they had a bad reputation through the BBB. I called and specifically told them that I was not going through with the company because of the information I found out and not to deduct anything out of my account. They agreed. On September 29, 2008, they took $200.00 out of my account without my permission. When I called them to tell them what happened, the lady told me that she would send me to cancellations but it would take 24 hours to take effect but it was not a guarantee that I would get my money back. I asked her why would they take money out of my account when you agreed not to do so and I'm not a client? She still insisted that she would refer me to cancellations. Now, I had two checks that bounced as a result. I filed a complaint with the BBB but they don't seem to want to help. What to do?

Posted: Thu Oct 02, 2008 12:00 pm Subject:

You need to go directly to your bank, speak with the Branch Manager, and fill out a dispute on the money which was debited from your account!

Posted: Thu Oct 02, 2008 1:56 pm Subject:

Actually PDL Assistance has a an OK reputation with the BBB. The BBB says "The company has been responsive to any complaints brought to its attention by the Bureau." You obviously signed a contract and provided them with your bank info to allow them to draft their fee. How much time did you give them to cancel your account before the ACH draft payment was due. I know the owner of PDL Assistance" I know him throw mutual friends and TASC conferences " and he is a stand up kind of guy and if there is a mistake that was their fault I am sure they will take care of it.

Guest · Posted: Thu Oct 02, 2008 2:09 pm Subject:

I did contact them!!!!!!!!!!!!!!! I was also informed that I was cancelled plus no money would not be taken out!!!!!!!!!!!!!!!!! I've filed a complaint with the BBB and before those "14" complaints, I saw 64 complaints with an unsatisfactory rating!!!!!!! You tell the owner that I've consulted with an attorney!!!

Posted: Thu Oct 02, 2008 2:43 pm Subject: reply

i also looked up PDL assistance and see not near the complaints you say guest.maybe got a different company?mobile knows his stuff.i looked because he stood up for this place.please guest,don't post derogatory things without something to back it up.

Posted: Thu Oct 02, 2008 2:53 pm Subject:

Ok lets get the facts strait. The company's BBB report you looked up was most likely is Fidelity Reserves Corp which has the same address because PDL Assistance is owned by the same person. Fidelity Reserves Corp used to be owned by a different owner but sold the business to the current owner. Almost all of the 64 or so complaints were under the helm of the previous owner and all of them have been resolved. If you truly are a client and have an issue with them feel free to private message me and I will look into this for you. I can simply call him and see whats going on and see if I can escalate a resolution for you.

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