It's not their program that is flawed, it's their representatives that are misinforming you.
debt settlement is a viable program for those who have the patience and information to understand and appreciate how it works. Collection accounts won't negatively affect debt settlement, however might even assist in it. Collectors buy your account for somewhere around 10 cents on the dollar (depending who the original creditor is). Therefor their generally willing to settle for less then creditors, because to them a 20% or 25% settlement is doubling their initial investment.
I've done work through Freedom debt relief in the past, their processing department is up to standards. It's likely you had a horrible representative who got you enrolled to inflate his numbers and he never really cared after that.
I personally give even clients a call every month or two just to touch base and see how everything is going. From a consumer standpoint, it reasures the client; from a business standpoint it keeps feedback coming in regarding the file, aswell as possible references, win/win if you ask me.
Sorry to hear you got shafted, hope everything works out well for you.