I went with Freedom Debt for the last 5 years and they settled my $50,000 debt for about $24,000 including their fees. I am for the most part happy with their service, and finally finished, debt free. There are some things that people who enter this program should know, and if you read their documents it is disclosed.
1. You stop making payments to your creditors.
2. Your credit is destroyed for a few years, but it was a great way to force us to spend only what we could afford.
3. after a few months, the creditors write off your debt and sell it to debt collection companies for pennies on the dollar.
4. The collectors start calling you all the time, so you refer them to freedom debt and then stop taking their calls.
5. You will get summonses in the mail, 95 percent of them are fake, FDR will advise you what to do about them. With 16 debts, 3 out of about 20 of the summonses were real and my attorney filed answers to them, after my attorney filed them, 2 of them sold the debts to another collection company. One played hardball, Cohen & Slamowitz for Discover Card - we paid them off the full balance separate of FDR, they would not deal with FDR.
6. When your draft account accumulates enough cash, FDR will make an offer to one of the creditors to settle - anywhere from 25 to 40%, if they accept, it is paid and the debt settled, if not they make them wait a few more months then they usually settle for less.
7. You need to check out the collectors that call or mail demands to you - I use BuddHibbs-dot-com. Most of them are bluffing when they threaten legal action and will sell your debt the instant you put up the slightest of a fight - DON'T LET THEM INTIMIDATE YOU. A lot of them violate the Fair Credit Collection laws and will stop bugging you real quick when you tell them you are recording all of your phone calls.
8. You will spend a little on attorney filing fees, I was lucky and work for an attorney, so I got it for free.
9. You need to keep in constant contact with FDR. We had a real good settlement for our final debt, and accumulated enough to pay it off, then found out that the creditor never finished the deal and sold the debt. FDR was busy and neglected to inform me. When I made the final payment, I called them and they said it was not settled. FDR worked with me and I insisted they play hardball with the creditor, and the creditor finally caved and settled for slightly more than the original deal, 12,000 debt settled for 33%. I just had to dig up $500 because they the deal was that I had to pay that day instead of stretching out over a couple months. The woman who forgot to inform me that the original deal fell through called me several times to apologize and went out of her way to facilitate the final settlement. FDR people all seem to mean well, the just get very busy at times.
My impression over 5 years is that they are an honest company, but they just get swamped with work occasionally.
If I hadn't used them, I would be still making minimum payments and maybe knocked 5% or less off the debt over 5 years.