Alberto, I am sorry that you got suckered into this program. Like I said, I used to work for this company and I have seen more examples of your situation where clients barely saved any money or they wound up paying more in the end. Very few clients have I seen that actually saved anything.
As far as getting your money back, you may want to find a good attorney and show them the contract. Unfortunately, FDR has cleverly worded their contract to sleaze their way out of anything. Such as "Our estimates are only estimates", and some creditors may seek legal action against you.
It all goes back to your contract. And I'm sorry, but customer service isn't going to be commited to do anything to help you. In the end, they are going to throw their hands up, say that they are sorry things worked out that way, and point you back to the contract that you signed and initialed.
Don't be hard on the employees. Most of them don't even realize that THEY were scammed into believing this company is legit. Most of them were trained in such a way to make it look like the program was the best thing since sliced bread. I believed in it too. And then, I woke up and realized that the owner's of this company are seriously getting rich while taking advantage of people in real bad situations.
There have been few examples of where I thought this program might be a good idea. Some people out there just want someone else to deal with it. FDR is perfect for those people. For everyone else, you are better off trying to resolve your debts on your own.
And yeah, I think those sales people are sleaze bags. They are quick to sign you up and not fully explain everything, and then they wash their hands of you and pass you to customer service.