A "hardship program" is a program that credit card companies sometimes offer to people who have had either an illness, loss of job, etc., that has caused them not to be able to make the minimum payment on their cards. They usually will either suspend payments of a certain period or offer you alower payment option. The problem with this is that when the time period is up, you will be right back where you are now and usually with more debt..interest piling up. This is a good option if you anticipate that your financial situation will greatly improve by the end of the hardship period. If you don't think it will improve then you are just delaying trying a better course of action. Your other choices are bankruptcy, debt consolidation or debt settlement.
Bankruptcy is pretty drastic but may be right for you. Just remember that it will stay on your credit for 10 years and effect your ability to borrow money in the future. The laws are more difficult now then they used to be and not everyone will be able to declare bankruptcy and you may still have to pay a portion of your debts.
Debt consolidation reduces your interes rate but not the principal balance you owe. So, your payments will be less but not as low as with debt settlement. Debt settlement reduces your debt up to 60%. You will have to stop paying on your credit cards in order for the debt settlement company to negotiate your balance. Both debt settlement and debt consolidation effect your credit but, once your debts are settled your credit score will begin to go back up.