I'm through with this company and I couldn't be happier!
Ok, that's very misleading. The reason I'm through with them is because my wife's debts are now completely paid off thanks to them. During college she got into a bit of CC debt and was a bit irresponsible paying them off. After months and months of calls and threats from various companies, collections agencies and lawyers, we got her signed up with InCharge.
What they did was fantastic and stress-free for us. They called all the companies, negotiated payments and/or settlements and then set up a payment plan with us. Could we do this ourselves? Possibly, but because they're experienced, have contacts and have a reputation, it's much easier to have them do it (and did I mention stress-free?). As they are 501(c)(3), they ask for a monthly donation along with our payment. Even a little is better than nothing, especially for the work they do.
After a couple of years of monthly payments, we were complete. Month after month, they send an update of how the accounts are doing along with loads of debt management materials to read up on. If there was ever an issue with any of the companies, we would call InCharge first and they would handle it or tell us how to. This happened on more than one occasion. Someone mentioned that CC companies will put "3rd Party Intervention, which is just as bad as bankruptcy". This is untrue, at least for us. Since we've been working on her credit, her score has gone from 568 to currently 666 and rising in 2 years time.
I'm unsure how they stay above water, but I'm glad they are. Do not listen to anyone who only relies on BBB reviews. This company has done nothing but good for us and thousands of other people.
Also, the company hasn't changed names, they're still InCharge (dot org).