In response to the bbb comments
Jan 15, 09
January 6, 2009
Stephen J. Cole
President and CEO
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203-1838
Dear Mr. Cole:
I write on behalf of The Association of Settlement Companies (TASC) regarding the Better Business Bureau's policy on the rating of debt settlement companies. TASC is the predominant national association of settlement companies representing over 170 member companies. It was formed to provide operating standards for member companies and to promote effective and fair legislation affecting the industry. TASC's goals are to promote good business practice in the debt settlement industry, protect the interests of consumer debtors, and educate legislators and regulators at all levels of government with respect to the issues involved in the debt settlement industry. The mission of TASC is to encourage debt settlement companies to provide services in accordance with the highest professional and ethical standards in order to retain the confidence of the public, the credit industry and local, state, and federal government. Some of the standards we require our membership to adhere to include specific disclosure requirements that must be made when enrolling a consumer into a debt settlement program, form requirements for client agreements, fair marketing standards, record keeping requirements, authorization standards in negotiating and finalizing settlements, minimum service standards, and permission allowing TASC to monitor or "screen" the adherence to such standards. TASC proactively self regulates its membership by using a third party company to "secret shop" our members and review member websites for compliance with our standards.
A representative of TASC recently met with the Dallas, Texas BBB office to discuss the new rating system and how it works. I am concerned about how the new rating system fails to distinguish between good debt settlement companies and those deserving of poor ratings. Most notably the highest rating a debt settlement company can receive once it has been tagged with the debt settlement "type of business" category is a "C". Debt settlement companies are almost never more than 5 years old and thus will automatically receive further point deductions for "time in operation". If even a very small number of the thousands of consumers serviced files a complaint, then the combined impact of the various rating categories means that a debt settlement company will never grade more than a D or F . This results in consumers being unable to differentiate between debt settlement companies that have good business practices and those that are truly bad companies. It also appears inequitable when compared to businesses in other industries that have large volumes of complaints and yet have high A or B ratings.
read more at
http://www.tascsite.org/educenter.php?id=4