I have been contacted by them twice for the same charge. A clinical lab was late billing my insurance company for a service (the contract says it has to be within 120 days), and when my insurance denied the claim, they sent the entire bill to me. My insurance company says I don't owe anything.
When I asked the rep at SKO Brenner for the name of someone to speak to at the lab they said they didn't have that info. I asked to speak to a supervisor, and the rep refused and said I should contact my doctor. I asked repeatedly for the name of someone at the lab or to speak to the rep's supervisor until the rep hung up on me.
When I received a letter from SKO Brenner the first time, I contacted the lab. They said the account was in collection and they wouldn't have anything to do with it. But eventually they agreed to submit the invoice again to my insurance company as an appeal, and were denied again.
I think I've done everything I can short of paying the entire bill, which I refuse to do. I had no choice in the selection of the lab, and supplied my insurance info when it was requested. They are a contractual in-network provider under my insurance. If the lab's accounting department is in such disarray that they can't get their invoices out on time, it's not my problem. But I'm concerned on how to go about getting this resolved. I suspect they won't consider it resolved short of payment in full.