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Posted: Wed Dec 12, 2007 6:39 am Subject: Problems! Problems! Problems!

Suntrust screwed up! My husbands truck is under my father in laws name and it is financed by Suntrust Bank, we have a special program where you can't be 21 days late because they will start repo process. On October 10th I received a letter from Suntrust stating that it was time for us to skip our next payment which was due November 5th but I had to send a $15 check or money order, so On October 12th I mailed them a money order which they cashed on October 17th. So on November 27th something told me to call the bank to make sure that everything was ok in the account.Guess what!! they are saying they never recieved the money order so the lady who I dealt with in the rewrite dept which is where this loan is handled puts me on hold for an hour and the money order is nowhere to be found (but it was cashed. She told me that she suggests that I make the November payment and when I trace the money order and get a copy to send it to them and they will let me skip my next payment, so I told her well since I thought that I did not have a payment in November due to this promotion they sent me I can not make the payment till a week and a half from now so she noted the account and assured me that I will be ok that I was not going to have any problems because I contacted them. I went on saturday Dec 8th and made my payment which was exactly 11 days after our conversation and guess what! Last night they repo the truck. I am so so depressed and just wanted to post this to get some support from all of you and to see if anyone knew how I can trace this money order like right now instead of having to wait 30 days to get the copy. The funny thing is that my husband is on a business trip in New Orleans and my father in law does not know anything. I am really pulling my hair!!

Posted: Wed Dec 12, 2007 6:55 am Subject:

Wow Kate i've never heard of a vehicle being repo'ed after being late such a short time! Did they actually pick the truck up?? Have u told hubby yet?
Where does the money order come from? This is the exact reason i will ONLY use money orders from the post office. They're SO easy to trace!
SOrry about all the questions but i am trying to figure it all out. Also, did u call the lady u spoke to in Nov?? (11 days earlier?)
Sad

Ang

Posted: Wed Dec 12, 2007 6:56 am Subject:

Also, not to be a downer but all these cc co's and banks who are SO kind to let u skip a payment is a rip off!!! I never take them up on the offer cuz some how it comes back to bite ya hard! They do NOT do this out of the kindness in thier hearts!
Sad

Ang

Posted: Wed Dec 12, 2007 6:58 am Subject:

I have to agree Ang. If something looks too good to be true, it usually is!!!!!

Posted: Wed Dec 12, 2007 7:00 am Subject:

Good rule to go by Kash! I always tell my girls that.... and it sure can save u lots of heart and head ache!
Sad

Ang

Posted: Wed Dec 12, 2007 7:01 am Subject:

I wish I thought if that before I ever took out my first pdl. It did look to good and easy to be true. Boy did it bite me!!!!!

Posted: Wed Dec 12, 2007 7:03 am Subject:

Well Kash, we can't go back and change things. Every thing that happens in our lives are for a reason and makes us who we are today... so try to look at the positive which would be u found this site and have been able to help loads of people who felt they had NO hope before they found DCC!
Very Happy

Ang

Posted: Wed Dec 12, 2007 7:05 am Subject:

The thing is that it is a re-write loan and you can't be late for more then 21 days. But in my case it was different I contacted them and told them I was making a payment in a week and a half and they cashed the money order and never posted it in my account . They picked up the truck yesterday at one in the morning, no i have not told my husband yet he is out of town and he will go nuts if i tell him. The money order is from Western Union. I am on the phone now calling the bank to see what they have to say.

Posted: Wed Dec 12, 2007 7:07 am Subject:

Oh no Kate! I'm SO sorry!! Please let us know how it goes and what happens! Sad

I've never heard of a re-write loan so can't give u any advice there.
Wish i could help u more, Kate,
Ang

Posted: Wed Dec 12, 2007 7:32 am Subject:

If they re-write the loan every so often...does that mean they can change the interest and charges??

Posted: Wed Dec 12, 2007 7:39 am Subject:

I called and got treated me like shit they told me I had to call a different number and that I was not even authorized to speak in the account. I can't believe this shit but i was authorized till the other day to speak to them. I know they cashed that money order and when i get my copy that they did i will find an attorney and sue their ass, cause it was all their fault.

Posted: Wed Dec 12, 2007 7:42 am Subject:

Did they make any notes on ur acct?? (of when u spoke to them the other day?) Also have u started tracking the money order yet?
Also, when's hubby coming home? Shocked

Ang

Posted: Wed Dec 12, 2007 7:52 am Subject:

Sounds like the $15 was just a principal only payment and they added the compounded interest to the end of the loan....since interest is compounded daily most of the time on car loans.

How were you able to find out that they money order was cashed?

Posted: Wed Dec 12, 2007 7:55 am Subject:

Kate, I am really sorry this is happening to you. It really does stink when they are wrong and you pay dearly. I had a similar situation with Wells Fargo and was so happy when we got rid of them. I hate being at the mercy of any company or bank and that seems like things are getting more and more that way. Crying or Very sad