i have been working with swiftrock for just a year now, and yea, it hasn't been easy, i have just learned to screen all of my calls, yea i even got calls from collectors even at work, three times in one day, and it is that collector that im not settling for what they want and refuse to pay the interest amount and told that to the swiftrock employee too. they can't release any of your money unless you approve, the first quarter (as they have them divided into) the money goes to all of the fees, ie getting the POA papers and all of your credit infrormation, yea it was a bit difficult at times to get responses from people but, being persistent pays, just send e-mail to clientservices or the trusty fax. i too had my fears but am now glad i have stuck it out and soon my credit score will be much better.