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 Posted: Wed Dec 20, 2006 3:19 pm Subject: United cash loans response to the BBB |
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I filed a complaint with the better business bureau and here is the response that I received from them I originally borrowed 250.00 and so far have paid 560.00 and they wont mark my account paid in full or give refund read on...
this is there response from the BBB
| Quote: | Ms. ***** came to our website and applied. All of the terms and conditions were available from the moment of application, she was also asked a question whether she understood the terms during the process, she had to answer "yes" for us to even get the application. She was also given 48 hours in which to cancel the agreement and return the funds without incurring any fee. Lastly, before each debit, she was sent an account summary, which gave him all of the options for repayment, as well as the terms and conditions once more. This customer has made these same demands to other companies she has loans with, per our fraud investigation company. She is using a cut and paste template being circulated on the Internet, dealing with issues that do not relate to her contract.
We still cannot see in this letter to the BBB a valid complaint relating to the handling of her account
We do wish to assist Ms. *****, but she must pay a reduced balance of $95.00, which is the last debit she owes us. This must be paid by 12/30/06 via Moneygram, instructions below:
Pay To: United Cash
Receive Code: 4309
City/State: Miami, OK
Account: COMPLIANCE/346285
If this reduced balance is not met, we will put the account back into collections for the full amount now due, per the contract he signed. If not paid, the account will be sold to a 3rd party for further action, and could be reported to one or more credit bureaus.
Respectfully,
Compliance Department |
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v_padgett
Joined: 01 Dec 2006
Posts: 85
Debtcc Points: 2425
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| Posted: Wed Dec 20, 2006 3:30 pm Subject: |
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Call the company. You should ask for an itemized statement with all the previous payments on it. It is necessary for you to know how they are calculating your account and showing an outstanding balance, even after paying $560 on a $250 loan. You may need your state laws in this regard.
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mcranberra
Joined: 14 Aug 2006
Posts: 528
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| Posted: Wed Dec 20, 2006 3:30 pm Subject: |
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Gee, isn't that a crock of bs?? Are they going to get away with this??
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natdust20
Joined: 19 May 2006
Posts: 1345
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| Posted: Wed Dec 20, 2006 3:35 pm Subject: |
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I also filed against them and received a similar response but mine included them calling me a fraud. So now we keep going back and forth with responses through the BBB because I keep rejecting their responses. Please also file a complaint with them with the Oklahoma Dept of Consumer Credit.
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HUDiva
Joined: 16 Nov 2006
Posts: 90
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| Posted: Wed Dec 20, 2006 3:38 pm Subject: |
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here is what their "agreement" said
ANNUAL PERCENTAGE RATEThe cost of your credit as a yearly rate. (e) 644.12 %
FINANCE CHARGE The dollar amount the credit will cost you $75.00 Amount Financed The amount of credit provided to you or on your behalf. $250.00
Total of Payments The amount you will have paid after you have made the scheduled payment. $325.00
9-12-06 250.00 deposit
9-29-06 75.00 debit
10-13-06 75.00 debit
10-27-06 75.00 debit
11-09-06 75.00 debit
11-14-06 30.00 debit
11-24-06 75.00 debit
11-24-06 50.00 debit
12-08-06 50.00 debit
12-08-06 60.00 debit
i have paid them a total of 565.00
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v_padgett
Joined: 01 Dec 2006
Posts: 85
Debtcc Points: 2425
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| Posted: Wed Dec 20, 2006 8:06 pm Subject: loans |
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Tell them to bite you. If you have paid that much dont give them another dime. Are they licensed in your state? Probably not. Reject it and demand they pay you. Kyside38
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KYSIDE38
Joined: 19 Jun 2006
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| Posted: Thu Dec 21, 2006 8:38 am Subject: |
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i told them I did not accept agreement filed rebuttal and filed complaint again with Oklahoma dept of consumer credit
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v_padgett
Joined: 01 Dec 2006
Posts: 85
Debtcc Points: 2425
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| Posted: Fri Jan 05, 2007 7:55 am Subject: |
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HERE IS WHAT THE BBB SENT ME FROM UNITED CASH LOANS..SO WHAT NEXT???
| Quote: | The Better Business Bureau has received a rebuttal response from the business in the above complaint. The Bettter Business Bureau has received a rebuttal response from the business in the above complaint. Details of the complaint (including the business' response) can be accessed by clicking here.
The company has decided to stand by its original decision regarding your complaint.
In the judgment of the Better Business Bureau, the business has made a good faith effort to resolved the matter. Although we realize that you may still feel the matter is not resolved, We have closed the case.
January 4, 2007 Tami ConyersBetter Business Bureau1722 S. Carson Ave, Suite 3200Tulsa, OK 74119 Fax # 918-492-1276Online Complaint # 38007157-Valarie Ms. Conyers,We stand by our previous response, Ms. was given all the terms and conditions, and had every option of paying the loan in full without additional fees, paying partial principal, and canceling the loan within 48 hours. We have researched her account and we have found no evidence of mishandling on our part. Ms. again is using information from the Internet that is misleading and incorrect. We offered to reduce her balance in an effort to assist her, but without a legitimate complaint in regards to her account, we are not obligated, nor will we bow to pressure from a growing number of customers to "write off" their balances, because they make threats, and make complaint of no merit to outside agencies, because of advice given on Internet websites.We are truly committed to a high level of customer service, and we will help any customer with an actual complaint in regards to the handling of their respective account.We do not believe this complaint qualifies as such a complaint. Respectfully, Compliance DepartmentCC/File |
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v_padgett
Joined: 01 Dec 2006
Posts: 85
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| Posted: Fri Jan 05, 2007 8:32 am Subject: |
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v_padgett, have you filed with your state AG? I did and finally heard something yesterday from the Commission of Financial Regulation (Maryland). She told me that as long as I have paid the principle that I do not need to give them anything else because they are illegally lending in MD. She told me that she has previously sent this company a letter to cease and desist there actions. They are also keeping a list of all the complaints for this company and that if they keep demanding money to have them call her directly. She also stated that if they keep demanding to report them to the FTC @ 877-382-4357. PM me if you need more info. Good luck!
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HUDiva
Joined: 16 Nov 2006
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| Posted: Fri Jan 05, 2007 1:45 pm Subject: |
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my AG has not responded and its been at least one month..great to live in the state of illinois
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Guest
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| Posted: Fri Jan 05, 2007 2:55 pm Subject: Attorney General response |
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Tenn. attorney general office responded that they did not handled civil matters. They offered no help whatsoever to my complaint and to overpayments made to IPDLs. I am very disapponted with this response. I thought they were serious about bringing this type business down, but evidently not. I did file complaints online with Consumer relations department of state. But I have had no response from them either.
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atm
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Debtcc Points: 100
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| Posted: Fri Jan 05, 2007 3:08 pm Subject: |
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I had the same reply from TN AG office also BUT I had a great response from the BBB in regards to UCL. The documents and responses will be posted on my blog site later this evening. I am so happy, UCL can bite the big one!
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PDLFREE
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| Posted: Fri Jan 05, 2007 4:16 pm Subject: |
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Ashley2006 I would love to see your response through the BBB because I really wasn't getting anywhere with them.
Guest, try doing a follow-up call/email to check the status.
Atm/guest- That is unfortunate and rather wierd. Maybe someone on here from TN can be of furter assitance. Hopefully the consumer relations dept in TN will offer some assistance. Are PDLs illegal in TN?
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HUDiva
Joined: 16 Nov 2006
Posts: 90
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| Posted: Fri Jan 05, 2007 4:25 pm Subject: |
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| Quote: | Tennessee State Information
Legal Status: Legal
Citation:
Tenn. Code Ann. §45-17-101 et seq. and Tenn. Comp. R. & Regs. § 0180-28-.01
Loan Terms:
Maximum Loan Amount: $500
Loan Term: Max: 31 days
Maximum Finance Rate and Fees: the lesser of 15% of the check or $30
Finance Charge for 14-day $100 loan: $17.65
APR for 14-day $100 loan: 459%
Debt Limits:
Maximum Number of Outstanding Loans at One Time: 3 (2 per licensee)
Rollovers Permitted: None (cannot renew or otherwise consolidate)
Cooling-off Period:
Repayment Plan:
Collection Limits:
Collection Fees: One $30 NSF Fee; Court Costs
Criminal Action: Prohibited
Where to Complain, Get Information:
Regulator: Tennessee Department of Financial Institutions
Address: 511 Union Street, Suite 400 Nashville, TN 37219
Phone: (615) 741-2236
Fax: (615) 532-1018
Regulatory Contact: Bart Daughdrill,
http://www.tennessee.gov/tdfi/ |
it looks to me like you may have complained to the wrong parties. Have you tried the info listed above? Sounds like maybe the Attorney General in TN is not responsible for payday lender regulation, but the Department of Financial Institutions is. I would take that route next, and include all the documentation that you have.
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SUEBEEHONEY70
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| Posted: Fri Jan 05, 2007 6:08 pm Subject: Attorney General response |
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No, I received letter from DOF and they also said I would have to pursue in civil court.
Thanks for everyone's help!
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atm
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| Posted: Fri Jan 05, 2007 6:46 pm Subject: |
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Oh that is ridiculous which is why I wish that they would cut these guys out all together. But I wouldn't stop hounding them until you get your account paid in full. So what if you applied for the loan and participated in their repayment program. If they would stop that repayment program where you would only pay interest or if pay down with the interest. They were eating away at your finances.
You cannot allow them to do this to you. But I am glad that you wrote your post because even though I have them in debt consolidation, I need to know what I am left owing on my account.
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Alexandra
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