I work for Whitestar as a salesman and account manager.
A. We have never posted "phony" logos on our website, and we are and have been members of USOBA, Dunn & Bradstreet and the BBB. By the way, we have recently upgraded to being an accredited member of the BBB and also now have an A- rating. Those are fairly strong credentials for any business but are especially so in this industry. The BBB is really the best tool to use for investigating companies' credentials. One thing to remember about industry advocacy groups in any industry is that they are essentially numbers of companies that have banded together for the purposes of marketing themselves. There's nothing wrong with that, but there is no independent accountability. I don't believe one should rely heavily on membership in TASC, or USOBA for that matter, for credentials. Use the BBB.
B. As someone here has already pointed out, there is no way anyone working for Whitestar would put a home equity ANYTHING into our program. That is secured debt and is not eligible for negotiation. Wouldn't happen, and it wouldn't get past compliance even if one of the salesmen did slip up and try to enroll it. Thus, I am somewhat suspicious of that person's post.
C. I am also not aware of anyone at Whitestar claiming to be a Christian debt settlement company, but I do know we have an affiliate that does. I am not aware that there is anything illegal about that. I also am skeptical again of the posts that "lawyers" said it is illegal. What lawyers, representing whose interests? Their own? Are "lawyers" known to be the dispensers of unfettered gospel in our society? LOL! Show me some documentation.
D. It is not generally illegal to charge up front fees in this industry, but some states elect to restrict businesses that do. Most debt settlement companies try to charge a large percentage of their fees up front. I personally can tell you that I often structure deals with my clients where the down payment (up front fee) is reduced to one or two monthly payments that match what the ongoing payments will be.
E. We recommend that our clients use certified mail in alerting their creditors to the fact that they are closing accounts, requesting contact only in writing, in some cases issuing cease and desist requests, and are now working with Whitestar. As we tell our prospects and clients, they have to work with us to attain the ultimate goal of reducing contacts and harassment by creditors and collectors, and there are no guarantees. Our approach is based on what is legal and effective and what will, in our opinion, lead to successful settlement with the least amount of hassle.
F. Anyone who feels they have not gotten the service promised to them, please feel free to contact us, including manager Alan Lipsky.
I worked for another company in the area here and moved to Whitestar for the very reason that I am given the ability to be flexible with fees, and I decided they had more integrity and provided better service. I still feel that way.
Again, somewhat skeptical and suspicious of the negative posts here, as they are full of unsupported claims and in some cases allegations that simply aren't true or possible.
Again, check the Better Business Bureau (and Dunn & Bradstreet and USOBA) for a good idea of the type of company we are. The WORST you can say about our posted credentials is that, at the moment, our SiteSafe (with Network Solutions) is expired. It will be renewed shortly.
Albert