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 Posted: Wed May 03, 2006 5:04 pm Subject: E-Care Contact Centers - Update |
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This company runs the following internet based loan businesses:
Sonicpayday, cashtransfercenters, mycashtransfercenters, paydayavenue, webcashadvance.
Below is a conversation that was had with a rep from their call center:
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Scott M.'
Scott M.: Thank you for visiting Customer Care. How may I help you?
Derrick Sanders: Are you licensed to lend payday money in South Carolina?
Derrick Sanders: Is anyone there?
Scott M.: Yes we are.
Scott M.: How may I help you?
Derrick Sanders: Do you have a location in South Carolina?
Derrick Sanders: What US states are you licensed in?
Scott M.: We are an Internet based loaning company.
Derrick Sanders: I understand that. I have been burned in the past. Are you licensed in all 50 states to payday loan?
Scott M.: In most states
Derrick Sanders: What states are you not licensed?
Scott M.: You would need to live there as there are a few.
Derrick Sanders: I understand that. I would like to recommend this website to others, but if they live in a state where you not licensed, that doesn't help them.
Scott M.: I am sorry I am not able to give out that information, only to customers.
Scott M.: Is there anything else I can help you with today?
Derrick Sanders: That's public information that I am asking for. If you are not licensed in a specific state, you can't sell your product.
Scott M.: How can I help you?
Derrick Sanders: All I am asking is what states are you not licensed in? I am allowed to ask this, as it is part of Federal Laws.
Scott M.: That information is given out once a customer fills out an application.
Scott M.: That information is given out once a customer fills out an application.
Derrick Sanders: OK, so in other words,most US states have regulations that do not allow your company to do business in them.
Scott M.: That information is given out once a customer fills out an application.
Scott M.: Is there anything else I can help you with today?
Derrick Sanders: Well, you are refusing to give me public information, I really am very leery of an organization that will not answer my questions fully and honestly.
Scott M.: I am sorry, but we would need an application from you before hand.
Derrick Sanders: NO YOU DON'T. If you can't answer my question then you have something to hide.
Scott M.: We are unable to release that information before we are able to state if your state is declined.
Scott M.: If you like I can fill one out with you now?
Derrick Sanders: Why? It's not a privacy issue. It's covering my butt so I won't get burned again. If you can't answer my question honestly, then I will take action to find out what states are you are licensed in?
Derrick Sanders: Have you ever heard of Debtconsolidationcare.com?
Scott M.: I am sorry I have checked and I am not able to release that information at this time, until an application is done.
Scott M.: No, I have not.
Derrick Sanders: If you have not been working with E-Care that long, I would suggest you read www.debtconsolidationcare.com. E-Care is not thought of very highly.
Scott M.: Would you like to fill out an application with me now?
Derrick Sanders: Nope. But I think you better check the website out for your own protection.
Scott M.: Is there anything else I can help you with today?
Derrick Sanders: They run Sonic, paydayavenue.com, cashtransfercenters.com to name three. All have derogatory feedback. I really do feel sorry for you if you have to work for a company like this.
Scott M.: Is there anything else I can help you with today?
Derrick Sanders: I have gotten all the answers I wanted. I WILL NOT DO BUSINESS WITH A COMPANY THAT HIDES PERTINENT INFORMATION FROM ITS POTENTIAL CUSTOMERS.
Scott M.: Thank you for chatting with us. Have a great day!
Chat InformationChat session has been terminated by the site operator.
This company will be taken down.
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PDLInvestigator
Joined: 24 Feb 2006
Posts: 148
Debtcc Points: 4315
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| Posted: Wed May 03, 2006 5:14 pm Subject: |
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It's obvious that the person out there was hiding the general information about the company. He was there like a recording instrument playing the same thing..
You were strong enough to hold him till that time before he wanted to make a run. I am sure he must have discussed about this thing with his supervisor. Well, that will bring some more traffic from them to this site. 
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john
Moderator
Joined: 05 Jan 2006
Posts: 1288
Debtcc Points: 26417
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| Posted: Wed May 03, 2006 5:34 pm Subject: |
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From the research I have done, I can't find any of Sonics names licensed in any state.
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NotsoLucky
Joined: 02 Nov 2005
Posts: 3154
Debtcc Points: 45648
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| Posted: Sat May 06, 2006 5:25 pm Subject: [b]This company will be brought down[/b] |
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Well, in my latest conversation with these scums, I have gotten a real feel for how this company operates.
Read below:
| Quote: | Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Anh'
Anh: Thank you for visiting Customer Care. How may I help you?
Adam Shame: Yes, I got dropped. Can you answer my question please?
Adam Shame: Here is the deal. I am looking at using e-care to obtain a payday loan. I want to get my informed facts straight before I do it. What federal, state law do you operate under? Is that too difficult a question to answer.
Anh: Mr. Shame, I am not equipped to answer your question, however to further assist you with your specific question you can contact our Customer Relations Department by calling 1866-672-9329.
Anh: Is there anything else I can help you with today?
Adam Shame: So in other words, you have no idea what you legally required to ask and do.
Anh: As I stated, you can contact a Customer Relations Department representative who will be more than happy to assist you with any questions you may have.
Anh: Is there anything else I can help you with today?
Adam Shame: That's funny you have answered that way, I was told that You could answer this question over the Internet.
Adam Shame: I did call Customer Relations yesterday, and was instructed to use Live Help to answer my questions.
Adam Shame: Look, let's put it this way. If you want my business, just answer the question. Otherwise, I will go elsewhere to get my loan and deal with people who actually know the business.
Anh: In regards to your question regarding federal and state laws governing a payday loan, you will need to speak with a Customer Relations Representative. If you would like a Customer Relation Representative can call you by phone right away. Would you like to leave me with your phone number so I can have them call you?
Adam Shame: Read my comments above. I DID CALL CUSTOMER RELATIONS YESTERDAY AND THEY INSTRUCTED ME TO ASK OVER LIVE HELP. THEY SAID THAT YOU GUYS COULD ANSWER ANY QUESTION I ASKED.
Adam Shame: Somebody is reading my responses.
Adam Shame: Here is the deal. I want to loan, but by the way you are answering my questions, you are not very bright or you are reading from a book. Don't bother to see the IP address I am coming from because I have jammed it so you can't read it. Just answer the questions PLEASE!
Anh: Are you a resident of Canada or The United States?
Adam Shame: uNITED sTATES
Adam Shame: Is this call center in Surrey, B.C. or Winnipeg, Manitoba
Anh: In order to provide you with the correct information we will need to pull up your application. Without an application we will not be able to provide you with the correct infromation.
Adam Shame: Why? I am not asking a private and personal question. I am asking a general public question.
Adam Shame: What are you people trying to hide?
Adam Shame: Could it be that you are operating an illegal company? You are doing illegal acts? WHAT?
Adam Shame: Or is it I am asking questions that you truly don't know the answers to?
Anh: Unfortunately, I will not be able to provide you with any information without either your social security number or a phone number where a Customer Relations Representative can contact you back at. I can have a Supervisor call you back within the next 5 minutes.
Adam Shame: I have gotten all the answers that I need. Thank you. THIS OUTFIT IS A SCAM, ILLEGALLY RUN OPERATION. PEOPLE THAT WORK FOR IT, ARE TRULY SCUM OF THE EARTH, AND THEY SHOULD READ WWW.DEBTCONSOLIDATIONCARE.COM TO GAIN A BETTER UNDERSTANDING OF HOW E-CARE, SONIC PAYDAY, CASH TRANSFER CENTERS, WEBCASH ADVANCE, PRL DIRECT AND PAYDAYAVENUE OPERATE. I WOULDN'T LOAN FROM YOU EVEN IF YOU WERE THE LAST COMPANY ON EARTH!!!
Anh: Is there anything else I can help you with today?
Adam Shame: You are a cold-hearted person "Anh" if that is your real name?
Anh: Thank you for using our online chat service. I would be glad to assist you with any of your questions related to our company. If you do not have this type of inquiry, I would like to terminate this conversation because of the nature of the language being used - I am quite uncomfortable with it. Thank you and please keep us in mind for any of your future financial needs.
Anh: Thank you for chatting with us.
Chat InformationChat session has been terminated by the site operator. |
Trust me, I will be bringing this company down. The authorities in B.C. and Canada are on to them, that is why they shut down their Canadian payday loan operation. And by everything I am reading, researching and hearing, the call center is Winnipeg is gone, their office in Winnipeg has changed to Blizzard Interactive. Their domains have all just recently changed information on them. They are running and trying to hide. Jeremy Sabourin and Brad Hogg are their marketing gurus. David and Peter Ash run the company (E-Care).
Oh, the email address for cashtransfercenters.com is js(at)blizzardi.com, which is Blizzard Interactive out of Winnipeg, MB. JS is Jeremy Sabourin.
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PDLInvestigator
Joined: 24 Feb 2006
Posts: 148
Debtcc Points: 4315
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| Posted: Sat May 06, 2006 5:50 pm Subject: |
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Go get them, friend. Sonic has illegal practices in US. I see some light as they have already been shut down in Canada. Now, they need to be thrown out from US too.
I am waiting for more updates from you on this issue.
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curlycarl
Debt Samaritan
Joined: 21 Jan 2005
Posts: 630
Debtcc Points: 12073
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| Posted: Sat May 06, 2006 9:51 pm Subject: |
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Good job Canada Consumer, keep us updated.
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NotsoLucky
Joined: 02 Nov 2005
Posts: 3154
Debtcc Points: 45648
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