Hello,
I would like to share my experience with you all.
I had a T-mobile account that was in collections and SAM was the company handling the collections. I paid it off 4 months ago but when I got my credit report, I saw that I am still in collections. It is like I never paid the bill. So I called SAM and that was the worst experience I have ever had in my life. Reps are so rude and careless. I wonder if they are coming from out of the world because they don't listen and don't understand. Excuse me, but I think they all have an understanding problem. They just keep repeating and when you ask a question or try to speak, they don't let you speak and just keep saying the same things all over again. All I was asking was a letter of satisfaction but they said they can't send me that and above that my blood sugar increased because of the impolite and unprofessional behaviors of the employees. I called T-mobile and made a complaint about this company. Because when I asked to speak with a supervisor at SAM, they didn't put a supervisor on the phone. So I called T-mobile as a last resolution.
I hope SAM goes bankrupt and noone has to deal with them again. This is the first company that I have ever seen in the US that treats the consumers like criminals and like they are doing a favor by talking to you..Somethings have to change..even in the US.
Thanks,
Rengin