I have been trying to contact MasterCard for my account for a month. Every time I call a very rude WFNNB customer service representative would get on the phones. I had a chance to chat with one of your supervisor, whom stated she can take my home from me. Also she had 21years experience with WFNNB. This person is only one of your representatives for your company, who are in contact with MasterCard Customers.
I contacted them because I am having finical difficulties do to separation of marriage and also my son has been in the hospital due to an atv accident. As I was trying to explain to the supervisor the information I received from one of the WFNNB representative. About debt consultant information she gave me.
I asked the WFNNB representative if the debt consultant would cost any money to get information and help. She said “No,” Untied Way will help.
I asked one of the customer service representatives, if I can speak to a supervisor. So I can make sure next time they give false information to a MasterCard Customer, they need to make sure they have all the information right. I didn’t raise my voice or speak out of term. As I processed to talk, she kept on interrupting me.
Finely I ask, If this how she talks to MasterCard Customers, would WFNNB CEO’s would appreciate the way she talks to customers. That was the last time I would contact WFNNB Customer Service Representatives.
This is poor judgment on WFNNB for having Customer Service Representatives who represent WFNNB on BEHALF of MasterCard.
Sincerely,
Jo-Ann Konchan