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What action can be taken against Account Solutions Group?

Date: Thu, 12/30/2004 - 22:53
Submitted by on Thu, 12/30/2004 - 22:53
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I've been surfing around for information and ran across this page. I am irate over some phone calls I have received do to the rudeness of the people calling. I am not associated with the person they are calling for; I do not even know who it is.

Over the last week or so I have received numerous calls from Account Solutions Group. The first call occurred right before Christmas, the person on the line asked for "Jennifer Maxwell". When I told them that there was no one in our home by that name they asked who they were speaking to. I refused giving them any information and requested that the person identify himself and the company he worked for. The person would not tell me anything other that he was calling from New York from a company he called "Account Solutions." Unimpressed with his answer I told him that I did not have any information for his continued inquiries and asked him to remove me from his do not call list. He told me that he wasn't selling anything and continued to ask me for information. He was able to pull up information on who I was as well as my wife's name and asked me to confirm it. I told him to put me on his do not call list and terminated the call. The call struck me as funny because of the rudeness of the person on the phone and how elusive the person was to any questions about who he was or why he was calling.

Early this week I received a second call from this company. I immediately recognized the call because they again asked for "Jennifer Maxwell". I told the person I had already received a call and asked to be put on their do not call listing. The person again was elusive with any questions about the reason for his call and again pulled up information on myself and my wife. I told him again to put me on their do not call listing and hung up the phone.

Wednesday I received a third call from Account Solutions Group. The person again requested "Jennifer Maxwell". I (at this point extremely frustrated) told the person that I had received numerous calls from his company and had requested to be put on a do not call list. I asked to speak with a supervisor. I was placed on hold and a few moments later told that one was not available. I asked him to take my name out of their listing. He asked to confirm my phone number and address. I told him that I was not interested in confirming my address or any other personal information to him. He told me that if I did not confirm my address he would not remove my phone number from their listing. I told him that was ridiculous. He again started asking questions about "Jennifer Maxwell" and stated that if I did not answer the question he would not take my phone number out of the listing. I told him to remove my listing and told him I would be reporting this incident to the Indiana State Attorney General. I then hung up the phone.

Thursday evening my wife received another call from a company the person would only identify as "ASG". They asked her for "Jennifer Maxwell". When she asked who are they representing they stated, "That depends on who I'm talking to." My wife told them we were not interested and hung up the phone.

I looked the company up on the Internet and found their phone number (the number they gave me during the third call did not work when called.) I noticed a couple of postings on bulletin boards where people said they were "Unlawfully Harassed" by this company. I also found out they are a collection agency of some kind. I called the number on one of the posting and managed to speak to a supervisor. After speaking with her for some time, she said that I am now out of their listings.

I am tired of being called by people like this in the privacy of my home. Even if I did know a Jennifer Maxwell asking to remove from their listing should have been respected by any ethical company. I have enrolled in "Do not call lists" in the past but these people always seem to find a way around the system. What action can be taken to discourage companies like this one?


I've been trying for months to get this Accounts Solutions Group to stop harassing me. They call my cell phone, use my minutes, waste my time and now (according to person I spoke with today-on my home phone which I used to call back) will add my home number to the account of a person I don't even know. I've explained to them 4-5 five times in the last 6 months that they have the wrong person! I have been yelled at, cussed at and hung-up on when expressing my frustration. I've even been told x2, they've removed my number associated with this person.

I don't understand why they don't just pay a $39 fee to locate the person, collect the fee and put this matter to rest. Obviously the collectors don't get paid for fees collected, but rather for calls during the day they make. Even if it's clearly to the wrong number.

I have never had bad credit, yet I feel sorry for people who are harassed by agencies such as these, even if they do have bad credit.


Submitted by on Fri, 06/08/2007 - 14:21

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Quote:

I've been trying for months to get this Accounts Solutions Group to stop harassing me. They call my cell phone, use my minutes, waste my time and now (according to person I spoke with today-on my home phone which I used to call back) will add my home number to the account of a person I don't even know. I've explained to them 4-5 five times in the last 6 months that they have the wrong person! I have been yelled at, cussed at and hung-up on when expressing my frustration. I've even been told x2, they've removed my number associated with this person.

I don't understand why they don't just pay a $39 fee to locate the person, collect the fee and put this matter to rest. Obviously the collectors don't get paid for fees collected, but rather for calls during the day they make. Even if it's clearly to the wrong number.

I have never had bad credit, yet I feel sorry for people who are harassed by agencies such as these, even if they do have bad credit.


Guest w/a brain--

you need to stop contact entirely with them over the phone. It is actually pretty simple--you need to send them a letter via certified mail, RRR. Send them what we call a validation letter. This is your request to them, as provided for by federal law, asking them to validate that the debt is real, that it is legally your debt, and that they have the legal right to collect on it. In the same letter, you can advise them that they are to immediately cease and desist any and all communication with you except through the US Mail.

Failure to honor your request to cease contacting you is a violation of federal law. If you send this letter, and they call you after they receive it anyways, you can sue them. But more importantly, the validation letter requires them to stop all collection activity until they provide you with the necessary proof of the debt, as I described above. If they dont honor that, it is again a violation of federal law. These violations can cost them up to $1000 a piece, in court, payable to YOU.

One thing though--as mentioned, you need to send this letter by certified mail, return receipt requested. That way you can prove that you sent it and that they received it. If you do this, and they continue to harass you, get back to us.


Submitted by skydivr7673 on Fri, 06/08/2007 - 18:44

skydivr7673

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how come the collection agency is made out to be the bad guy when the only thing they are doing is trying to collect on money that they BORROWED from there client and then never paid them back....how would you feel if you lent someone 3,000 dollars and then that person you lent it to refused to pay you back....so the debtor is the DEADBEAT not the agency


Submitted by on Thu, 07/05/2007 - 16:35

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You see, I'm old school, grew up on the streets of New York, and things were not settled in some stuffy conference room with civility. As an adult, I understand that there are times when one must act in a cordial manner, but then there are times that being cordial is not getting through or being effective. Thats when the old school part of me creeps out.


Submitted by Anthony Lemons on Sat, 07/14/2007 - 13:05

Anthony Lemons

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Hey Anthony, why dont you "fuk" off??
Most debtors are deadbeats and you know it. Sure, go ahead and use a credit card excessively THEN blame it on someone else when it comes time to pay up and you can't....or write a bunch of bad checks and let overdraft fees pile up then get mad at the collection agent or blame it on the bank.

Debtors always have someone else to blame...it's rarely their fault. Rarely do they own up to it being THEIR mistake or something THEY brought upon themselves.

DEBTOR=DEADBEAT


Submitted by on Wed, 07/25/2007 - 10:01

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I was contacted by ASG last Friday. I returned their call as soon as I got the message. According to the receptionist, they did not have my name, nor could they locate my reference number, nor could they identify the person who called me. She then asked for my SSN to help locate the account. When I said I was uncomfortable disclosing that info, I was hung up on. I then received another call from ASG, different guy this time, saying I needed my legal represntatives to contact him. I had never received a phone call from this particular guy, though he insisted on leaving 3 messages before. Again I called ASG, and was again hung up on. I called back, and this time was put through to his voicemail. I've never received any written correspondence from ASG and don't know which account they are working with. I know I'm in debt and I know I have to pay it all off, but shouldn't they provide me with something more than two messages, one insuating legal action?


Submitted by on Wed, 08/01/2007 - 15:15

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Guest they have five days from date of first call to mail you a validation notice letter.If they fail in doing so,they have already violated fdcpa. Here is their contact info from buddhibbs.com.

Account Solutions Group
205 Bryant Woods South
Amherst, New York 14228
Phone: (800) 741-8860
Fax: (716) 564-4440

Send them a validation letter certified return receipt mail.There is an example in my signature at the bottom of my post.It is the third web link.


Submitted by cajunbulldog on Thu, 08/02/2007 - 04:08

cajunbulldog

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I just got a "message" from this company, they did not identify themselves on the message nor would they do so when I called!! Other than to say "ASG" When I gave them the "reference number" they had left they proceeded to tell me about a credit card debt I didn't have. Very very rude at every turn, yet not willing to give any pertinent information. I'm quite sure they have the wrong person, as I have no outstanding debt other than student loans. They even wanted my social security number before they would identify themselves!! this is legal?? please!!


Submitted by on Tue, 08/28/2007 - 13:35

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wow....just wow....

ok look, maybe you didnt get enough flogging last time around. That why youre still here, posting ridiculous things like this and not having a clue?

Tell me something--IF SOMEONE LENDS YOU MONEY, HOW CAN THEY REFUSE TO PAY YOU BACK? If I lent you money, shouldnt YOU be the one paying ME back? Go back and reread your post again....and then tell us why you fail at basic understanding.

Second, and I dont personally care whether you like it or not, this country was founded on the premise of INNOCENT UNTIL PROVEN GUILTY. Do you even know what that means? It is really rather simple--

1--you accuse me of owing your company money.
2--I deny the accusation.

At that point, THE BURDEN OF PROOF IS ON YOU to prove that you have a legitimate case. It isnt up to me to prove your case for you. And yes, while I am fully aware that this allows some guilty people to get off scot free, it is also designed to protect the innocent from having just anyone come along with any accusation they please.

When YOU claim that I owe you money, YOU are responsible for proving it. Dont like that? I dont care, its the law. And hey--if you cannot legitimately prove that I owe you money, THEN YOU DONT HAVE ANY RIGHT TO GET THAT MONEY. Sure, many people really do owe the debts. Hell, there is a guy that just posted recently in this forum about trying to skip out on a debt by moving right across the state line next door, where that state's SOL is already expired on his debt. I told him to stop trying to scheme and pay his debt, because he admitted that he knows it is really his. I am not here to tell people to skip out when they know its legit, but YOU have the obligation to prove it regardless. If you cant, then go cry your river elsewhere.

By the way, can you lend me money? I promise, I wont ever make you pay it back.... :roll:


Submitted by skydivr7673 on Sat, 09/01/2007 - 00:56

skydivr7673

( Posts: 2036 | Credits: )


I am experiencing the same problems. I know that I have no outstanding debt to anyone... and, I'm not going to identify myself and confirm who they are looking for. I once identified myself to a debt collector trying to collect a debt owed by my ex-wife (we'd been divorced for 18 years)... they didn't care and harassed me for 6 months trying to collect her debt.

I've told ASG to stop calling 23 times (since I started keeping a log)... Even after telling them this, they persistently keep trying to get me to confirm my identity. I've told them I never heard of the person. They tell me they can't take me off their list unless I give them my name. I told them my name was Bob... they still call.

All of those who called have and Indian accent and Indian names.

The problem with filing a complaint is that I must identify myself...

Anyhow, I'll try Native2's suggestion when they call tomorrow.


Submitted by on Thu, 09/06/2007 - 13:04

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Hi!


Submitted by on Sat, 12/15/2007 - 18:03

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